Airline Ticket Agent at SkyWest Airlines

Role
SkyWest Customer Service ticket and gate agents are responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned. Customer Service ticket and gate agents interact directly with our customers and should represent SkyWest’s professional and positive image at all times.

Essential Duties and Responsibilities

•     Greet and assist all customers in a prompt, friendly and courteous manner
•     Present a professional and positive image of SkyWest Airlines
•     Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
•     Check and accept passenger baggage
•     Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
•     Comply with all safety procedures and airline policies
•     Provide accurate gate, flight arrival and departure information, as well as answer general inquires
•     Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned
•     Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
•     Provide clear and accurate communication to passengers, agents, flight crews and vendors

Qualifications and Requirements

•     Minimum of SSCE
•     1-3 years of experience
•     Good communication skills.