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  • Posted: Feb 11, 2019
    Deadline: Feb 15, 2019
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
    Read more about this company

    Contact Center Agent


    Location:
    Lagos (Island and Mainland)

    Job Description

    • He/She will be the liaison between the organization and its current and potential customers.
    • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs clarify information; research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.

    Requirements

    • HND/B.Sc in any discipline.
    • Must not be more than 27 years old.
    • Excellent spoken English with impressive interpersonal skills
    • Must be Fluent in English and one other Language
    • One or two years' experience working in a related job role.
    • Must be resident in Lagos.

    Remuneration
    Attractive Basic pay and other benefits.

    Method of Application

    Interested and qualified? Go to Workforce Management Centre on docs.google.com to apply
  • Send your application

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