Station Supervisor at Rainoil Limited

Locations: Kano, Ilorin-Kwara, Eket - Akwa Ibom and Gombe
Reporting to: Station Manager
Direct Report: Pump Attendants

Job Summary

• This role is responsible for ensuring a hitch free running of the retail stations in line with the safety standards and approved budget

Duties and Responsibilities

• Opens the station daily and ensures it is fit to run for the day, as well as securing it when activities are closed
• Takes meter readings, dips underground tanks to confirm stock quantity at keeps a log of the readings
• Executes the front-line coordination of the sales activities of the pump attendants
• Responds to any issues or queries that may arise from customers or fuel pump attendants in the discharge of their duties
• Liaises with external stakeholders who come for enquiries concerning Rainoil Products
• Performs opening and closing meter readings to ascertain the quantity of stock sold for the day
• Prepares daily and weekly reports to the station manager concerning the activities that have occurred in the station
• Coordinates the offloading of stock to the station’s tanks from the trucks
• Inspects the sales and safety equipment in the station to ascertain they are compliant with HSE standards
• Prepares retail stations’ inventory reports to ensure products are tracked and are always available at outlets

Qualifications

• Minimum of an OND in a Social science, Management,  Accounting, Finance or Engineering or related discipline is required
• Minimum of Four (4) years’ relevant experience in the Retail Marketing/Sales unit of an organisation in the oil & gas industry

Skills and Competencies
Skills:

• Asset management
• Sales &Marketing
• Customer Service
• Health Safety &Environment
• Relationship Management

Competencies:

• Communication (verbal and written)
• Stakeholder management
• Customer relationship management
• Negotiation and persuasion
• Entrepreneurial orientation

Working Condition

• Business Hours - Normal Working Hours
• Business Hours - Phone, Safety Equipment
• Work Tools - NIL
• Physical Exertion - Yes
• Travel Requirement - NO

Job Interactions
Internal:

• Logistics Services
• Internal Audit

External:

• Customers
• Financial Institutions
• External Auditors

Key Performance Area  and Performance Measures/Indicators
Customer Service:

• Customer growth ratio
• Ratio of customers’ complaints to customer satisfaction
• Number of unsolved customer issues

Supervision, Controls & People Management:

• Number of controls in place to prevent fraud in the stations
• Number of incidents discovered and resolved
• Feedback from Sales officials
• Frequency of station downtime or closures

Reporting:

• Accuracy, timeliness, completeness of reports
• Satisfactory feedback from the Head of Retail sales

Asset Management:

• Frequency of Damages in stations and Retail outlets
• Availability of Required Equipment for maintaining the retail outlets e.g. fire extinguishers.

Profitability:

• Variance between budget and actual sales
• Turnover rate
• Ratio of Turnover to Station costs