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  • Posted: Jan 18, 2019
    Deadline: Feb 8, 2019
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    Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels We are committed to excellence, service & integ...
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    Team Lead, Operations Management & Stakeholder Engagement

    • Job Type
    • Qualification
    • Experience 5 years
    • Location Not specified
    • Job Field NGO/Non-Profit 

    Reporting Line: Chief Executive Officer
    Job Tenure: 3 Years

    Job Description
    Critical Deliverables:

    Regulatory Policy Management:

    • Liaising with regulators and stakeholders (CBN, regulators, Banks etc.) for timely amendment of regulations impacting financial inclusion goals
    • Creating framework between banks and CBN/other regulatory bodies and stakeholders
    • Rate of achievement of required regulatory enhancements
    • Financial Literacy and Awareness Rollout:
    • Supporting financial inclusion solution owners to build content, develop financial education outreach programs and roll out financial literacy campaign/programs in all regions across the country, starting with financially excluded regions
    • Coordinating with existing stakeholders (CBN, Banks, Comns agency, etc.) to maximize impact of ongoing communication initiatives.
    • Creating structured mechanism for engaging/informing the public on financial inclusion progress and latest developments
    • Level of consumer awareness of financial inclusion services
    • Percentage conversion of consumers reached

    Product Development:

    • Working with stakeholders to identify and designs products with a clear value proposition to drive financial inclusion uptake in Nigeria
    • Monitoring product adoption and identify enhancement opportunities
    • Conducting quarterly user experience assessment and need analysis to identify and aid design of products that will be relevant to target users
    • Percentage of priority products launched

    Monitoring and Controlling:

    • Monitoring, tracking and communicating KPIs of financial inclusion program
    • Conducting monitoring and evaluation of overall program milestones
    • Conducting ongoing assessment of consumer awareness and perception
    • Accurate and timely weekly/monthly reports on overall program metrics

    Key Metrics

    Regulatory Policy Management:

    • Rate of achievement of required regulatory enhancements
    • Financial Literacy and Awareness Rollout:
    • Level of consumer awareness of financial inclusion services
    • Percentage conversion of consumers reached

    Product Development:

    • Percentage of priority products launched

    Monitoring and Controlling:

    • Accurate and timely weekly/monthly reports on overall program metrics

    Requirements

    • Track record of successful regulator engagement
    • Broad understanding or experience of financial services
    • Track record with interfacing with multiple senior level stakeholders, and ability to influence them to action
    • 5+ years’ experience managing large projects with multiple stakeholders
    • Experience in team management and team leadership
    • Experience in designing and deploying large scale communication campaign involving multiple stakeholders
    • Track record in digital or financial services product development within specified time and project cost
    • Minimum of Bachelor’s degree
    • Advanced degree (MSc. or MBA) is an added advantage
    • PMP, PRINCE 2 or other project management certification is a plus
    • Effective communication skills – strong written/oral communication skills
    • Proven ability to manage and interface with multiple stakeholders to achieve results
    • Broad knowledge and understanding of digital financial services and consumer distribution
    • Attributes and personality traits:
    • Result orientation
    • Conscientiousness
    • Problem solver
    • Emotional intelligence
    • Consensus building

    Method of Application

    Applicants should send their CV and Cover Letters to: recruitment@hcdclimited.com

    Note: Make sure you include your current/previous remuneration and expected remuneration in your Cover Letter.

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