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  • Posted: Jan 15, 2019
    Deadline: Sep 19, 2019
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  • Stern & Kay Consulting Limited was registered in August 2003. We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. - See more at: https://ngcareers.com/job/2015-08/personal-assistant-to-md-at-stern-kay-consul...
    Read more about this company

    Customer Service Officer

    Location: Victoria Island, Lagos

    Responsibilities

    • Provide information about services offered.
    • Schedule appointments, maintain and update appointment calendars.
    • Manage large amounts of incoming calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.
    • Skills and Competencies
    • Excellent computer skills (Microsoft Office Suite).
    • Proficiency in spoken and written English Language.
    • Friendly, warm and compassionate personality.
    • Proficiency in word structure and composition.
    • Excellent Administrative skills and experience.
    • Proactive, smart and result oriented.

    Qualifications/Requirements

    • A good HND/ B.Sc degree in relevant field
    • 1-3 years' experience relevant customer service experience.
    • Proximity of applicants to Victoria Island will be added advantage.
    • Candidates must be female.

    Method of Application

    Applicants should send their CV to: recruitment@sternandkay.com.ng with the job title as subject of the email.

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