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  • Posted: Jan 14, 2019
    Deadline: Jan 30, 2019
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    Prudential estates Investors Network Limited is a real estate development platform that provides investors with access to debt investment offering. Whether you are a saver or investor, our profitable innovative platform allows individuals and businesses to access a type of investment designed to suit the current financial crisis, which has affected the ec...
    Read more about this company

     

    Admin Secretary/Customer Support

    Job Details

    • We are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland.
    • This will be an initial contract with a view to progress into a long-term/permanent position.

    Job Description

    • You will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.
    • You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.
    • Experience in Administration, Secretary, and online Customer Support processes and Service Level agreements is a huge advantage.

    Role & Responsibilities

    • Complete Diary management, Minute taking, Distribution of documents, Updating the database, General administration duties
    • Office Management - looking after office supplies, and keeping check of office stationary
    • General secretarial and administration duties
    • Technical + advanced PowerPoint to be able to understand all office applications
    • Support the definition of the customer service strategy
    • Making customers feel important and at the heart of the business
    • Design and implementation of the customer service and operational framework to support customers.
    • Identifying and optimising all our opportunities to impress our customers.
    • Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal[
    • Recording, transcribing, and distributing notes/minutes of meetings
    • Assisting new employees with their orientation to the organisation
    • Reconciling accounts and filling out payments request with proper coding;
    • Assist with entering and processing approved payments;
    • Developing and maintaining files; and
    • Ensure all areas of accounts are in order
    • Developing and maintaining various financial databases and reports.
    • Support, review and challenge business performance

    Skills and Experience

    • Experience working as a customer Support and excellent administration skills
    • Female
    • OND, HND or Degree in any relevant course
    • Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel)
    • Experience of minute/note-taking and the preparation, communication and follow up of associated action points.
    • Extremely high organization and prioritization skills
    • Strong communication skills with a highly professional telephone and written manner
    • Able to adhere to tight deadline and enjoy working in a busy and varied environment
    • Good experience in an online/digital customer service role
    • Basic Real estate / finance knowledge an advantage
    • Excellent written and verbal communication skills
    • Flexible and adaptable

    Method of Application

    Applicants should send their CV and Cover Letter to: hr@peinrealty.com

    Build your CV for free. Download in different templates.

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