Sales and Customer Care Representative at Aframero Limited

Job Description

• Provide current and prospective customers with information about products sold by the company in the areas of pricing, usage, benefits, durability, quality and availability of company’s products
• Take order and final invoices as necessary
• Make frequent clients calls to update customers on available products and follow up/feedback calls
• Ensure that the department maintains an up-to-date price and stock position of all company’s products
• Provide client support service in accurate and timely fashion
• Ensure both new and old team members are adequately trained in the manner and procedure that aligns with the company
• Verify and document changes in customer requirements and update management on new trends in consumer behavior in the market place.
• Assign and coordinate the job functions of team Members.
• Ensure key performance indices (KPI) including sales target of the department is realized
• Maintain the customer relationship software and help generate information and decision that will improve meeting customer needs and satisfaction
• Ensure all reports (daily, weekly and monthly reports) are submitted as requested
• Ensure that routine and recurring administrative duties associated with departmental functions of the company are carried out
• Follow directives as relating towards increasing sales.
• Post all Daily sales to Peachtree accounting software.

Qualifications

• Minimum of 3 years Sales/Customer Service Experience
• A Degree in Business Administration, or any related discipline
• Experience in a furniture company an added advantage
• Must be Goal-oriented
• Must be smart with excellent interpersonal skill
• Skilled in the use of MS Office - Excel, Word and PowerPoint.
• A candidate resident in Kubwa and its environs will be an added advantage.