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  • Posted: Jan 5, 2019
    Deadline: Not specified
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    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
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    Customer Analyst & Business Support

    Our client in the Banking Sector is currently headhunting for a suitable candidate to fill the position below:

    Job Summary: The Customer Analyst & Business Support will be responsible for implementing customer education and engagement strategies to enhance customer experience throughout the lifespan of the customer to yield growth in patronage and repeat business.
    The ideal candidate will also support and execute strategies that would enable the bank to successfully achieve the CBN financial inclusion mandate, significantly decrease tax liability and drive business.

    Job Responsibilities and Duties

    • Maintain and update financial literacy resources e.g. game application content, financial literacy library and other resource toolkits on the Bank’s touchpoints (website, social media platforms etc.) and various customer groups.
    • Communicate new products/services, regulatory requirements & industry developments to existing and prospective customers
    • Working with Strategic business units and other departments to design and implement product education and campaigns to cross-sell and up-sell our products and services
    • Standardize and coordinate outbound communication campaigns across all touch points by utilizing various methods (Personalized letters, email, SMS)
    • Design and execute automated email/SMS messages targeted at customer onboarding and reduction in the number of inactive and dormant accounts
    • Develop & communicate strategies to create bank-wide awareness of the desired service culture.

    Job Requirement:

    • First Degree in any discipline
    • A Master’s Degree or other professional qualification will be an added advantage
    • 2-3 years’ cognate experience
    • Knowledge of Banking’s structures, policies, processes, and procedures
    • Knowledge of Banking Operations
    • Knowledge of customer service and service level monitoring
    • Knowledge of  all Company’s full range of products
    • Knowledge of regulations governing the management of financial services
    • Knowledge of the Code of Banking Practice
    • Knowledge of what constitutes effective service delivery
    • Knowledge of the Bank’s operating environment and business strategy

    Method of Application

    Interested and qualified? Go to Workforce Group on docs.google.com to apply

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