Hotel Manager at Pruvia Integrated Limited

Job Description

• We are seeking a customer-focused, dedicated, and responsible hotel manager to join our growing organization.
• In this position, you will coordinate the day-to-day operations and activities.
• You must be approachable, detailed, and goal-oriented with previous hospitality or management experience.

Duties and Responsibilities

• Greet and register guests upon their arrival
• Respond to inquiries regarding hotel services, amenities, and policies
• Coordinate front office activities; resolve guest issues as well as problems among staff
• Assign duties and schedule shifts for hotel employees
• Develop and implement policies and procedures to ensure that the hotel facility operates smoothly
• Ensure that the facility operates efficiently within the guidelines of all policies and procedures
• Participate in financial activities and monitor the facility’s revenue, including setting room rates, establishing budgets, and allocating funds to departments
• Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection
• Collect payments; maintain data about all funds and expenditures
• Prepare and properly store paperwork and documentation concerning departmental functions
• Collaborate with other managers to coordinate hotel activities
• Arrange for telephone and mail services for guests
• Provide concierge services for guests regarding dining locations and entertainment venues
• Carry out or delegate marketing and public relations activities
• Meet with clients to book and plan special events, such as conventions, banquets, weddings, receptions, and other functions

Requirements and Qualifications

• Trained in customer service, hospitality management, sales, and marketing, or other related experience
• Minimum of 4 years experience in Hospitality Sector
• Applicants must reside in Mainland (Ogba, Ikeja, Agege, Berger, etc.)
• Proficient with customer relationship management (CRM)
• HND/ND qualification is accepted
• Proficient in the use of Microsoft Office and point of sale (POS) software.
• Excellent interpersonal communication and customer service skills
• Ability to motivate your team as well as interact directly with the public
• Superior problem-solving skills; capable of making quick yet sound judgments and decisions.