Customer Service Executive at Sun King (Formerly Greenlight Planet)

Reporting to: Call Center Manager

Job Description

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities

• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved in a timely manner
• Help minimize defaults by reaching out to customers with delayed payments
• Proactively contact dormant customers directly to resolve any pending issues.
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product.
• Perform any other duties that may be assigned.

Qualifications / Requirements

• Degree in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
• 2 years relevant work experience in a similar role is an added advantage.

Desired Characteristics:

• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English and another major Nigerian local dialect (Hausa, Yoruba, Igbo)
• Excellent grasp over Microsoft Office Applications with data base management experience
• Clear thinking/problem solving ability
• Strong etiquette in communication over the phone with good listening skills.
• Should be flexible, willing to stretch and achieve over and above base expectations.