Vigilance Monitoring & Loss Reduction Supervisor at Ikeja Electricity Distribution Company

Reporting To: Vigilance strategy & Monitoring Specialist

Role Purpose

• Will be responsible for carrying out the unit strategic vigilance activities whilst also supporting the Vigilance specialist in the attainment of the unit’s objectives

Responsibilities

• Overall responsibility for the BU vigilance activities and deliverables
• Responsible for overall team development
• Provide commercial loss reports of the BU to management.
• Enforce sanctions on consumers resorting to theft or illegal use of electricity
• Coordinates investigation of complaints assigned and providing technical comments on various investigations.
• Spot/periodic customer meter recertification and validation for energy accuracy
• Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
• Periodic Energy and commercial loss audit
• BU Performance reporting
• Analysis of MIS reports, provide monitoring oversight for team members/field commercial for effective close out of all escalated issues/complaints.
• Provides Coaching and Mentoring for team members
• Joint responsibility for commercial loss reduction initiatives for the respective BU.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duty as requested by the Head, Vigilance strategy & Monitoring, BU management and any other recognized stakeholder

Requirements
Minimum qualifications:

• This role requires a first degree in Electrical Engineering or its equivalent diploma qualification
• Requires at least 3 years relevant work experience

Technical Competencies:

• Good Knowledge of metering infrastructures
• Familiarity with the various types of electricity metering infrastructure
• Sound knowledge of the electricity supply chain value system
• Sound Knowledge of the electricity regulatory codes and requirements
• Energy audit/accounting capabilities
• Business Acumen
• Exemplary Customer Orientation
• Planning and Organizing
• Teamwork
• Training/Resource Facilitation
• Relationship Management

Behavioral Competencies:

• Discipline & Integrity
• Communication skills.
• Business ethics.
• Great analytical skills.
• Attention to detail.
• Ability to influence others
• Good Intuitive and observatory skills
• Good listening and questioning skills
• Leadership Skills
• Coaching skills.