Graduate Jobs at Gripfirm Royal Investment Ltd

Key Responsibilities and Accountabilities

•     Provide a friendly, efficient and professional customer service experience using phone and email.
•     Deal with and respond to all customer contact received by phone and email in a professional manner within agreed service levels.
•     Produce reports as requested using relevant systems.
•     Provide operational, administrative and analytical support to the Operations Manager and any ad hoc tasks that arise within the business enviroment
•     Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion

Person Specification
·         Must have previous customer service experience, minimum of one year.
·         Must be a confident and strong communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party.
·         Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease.
·         Excellent written and verbal communication skills.
·         Positive outlook to problem solving and a high degree of accuracy and attention to details.
·         Strong interpersonal and organizational skills.
·         Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency