Customer Service Officer at Owens and Xley

Job Description

• The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
• He or she will be responsible for handling all customer service functions.

Key Responsibilities

• Liaise with logistics to provide real time delivery to customer
• Answer calls, emails and social media chat enquiries from prospective customers
• Work with Operations Manager to provide quotations for customers order
• Work with Operations Manager to provide delivery status updates on customers’ orders
• Create and update customer profile/accounts to allow for easy resolution of customer problems
• Daily verification of product quantities available for sales.
• Update sales reconciliation for total daily sales at the end of day
• Daily breakdown of sales per product
• Daily breakdown of issues and concerns from customers
• Establish KPI’s to evaluate sales team performance
• Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
• Provide customers with accurate information regarding the company’s services
• Ensure compliance with set standards of customer service when conversing with clients
• Help achieve sales objectives by utilizing telesales and upselling opportunities
• Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
• Go the extra mile to build and maintain positive trust relationship with customers
• Contribute to the development of sales, marketing and customer retention strategies
• Perform other duties assigned
• Upsell to customers

Requirements

• 2-3 years experience in customer service role
• B.Sc in any related discipline

Remuneration
Salary is between N50,000-N70,000.