Senior Operations (Performance) Analyst at The Concept Group

Description:

SUMMARY:

The Senior Operations Performance Analyst is a member of the Operations Performance team. The team is responsible for evaluating organizational system performance and outcomes. They provide advice and work towards making the organization more profitable through reduced costs and increased overall effectiveness and efficiency of the organization’s processes. They analyze performance including comparing intended outcomes with actual outcomes, evaluating quality controls to see how effective they are and identifying errors in a system.

RESPONSIBILITIES:

• Monitoring of performance of all business operations for the organization.
• Developing and improving business processes/workflows aimed at optimizing transactions for the organization.
• Exploring and creating new partnerships to aid in the optimizing of our processes.
• Administer support for all market expansion strategies in the organization.
• Initiating Operations Process Improvement Drives.
• Developing, implementing and updating Standard Operating Procedures.
• Reporting on all operational status /achievements.

REQUIREMENTS:

• Relevant University degree.
• Strong analytical skills.
• A high level of attention to details; Project Management skills.
• Policy and process development/fine-tuning proficiency.
• Minimum of five (5) years quality experience in similar role.
• Excellent Communicator; Excellent written, reporting and presentation skills.
• Strategy development, problem solving & investigative skills.
• Self-starter with the drive for continuous improvement and achievement.
• Proficiency with Microsoft office suite.