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  • Posted: Jun 12, 2014
    Deadline: Not specified
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  • BlackBerry® enterprise solutions provide everything you need to move your mobile business forward. BlackBerry integrates comprehensive Enterprise Mobility Management (EMM) with advanced services that propel end users to new levels of productivity, safeguard your corporate data and expand the perimeter of your mobile office to the Internet of Th...
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    Customer Service Manager

    The Customer Service Manager (CSM) is responsible for customer support and aftersales activities in support of our Carriers and Distribution partners. In addition you will act as the interface and principal contact for a group of carriers/partners and become an advocate for their business needs in a professional and efficient manner.

    Responsibilities include:

    • Collaborating with Carrier organizations and RIM teams to prepare for new product and service launches
    • Reviewing previous Carrier launches to identify areas of improvement and factors for success in order to improve future launches
    • Helping to reduce support costs and increase customer satisfaction by working with the Carrier to understand and eliminate call drivers
    • Track, monitor, and report the results of incidents escalated to RIM, as well as help with the reporting needs of Carrier organization
    • Working with problem management and other internal groups to ensure acceptable resolutions are in place in a timely manner
    • Key Performance Indicators: Partner and end customer satisfaction; conformance to agreed metrics for CSO operational processes; achievement of targets for assigned projects.

    Method of Application

    To apply for this position, click here

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