Customer Service and Social Media Manager at Owens and Xley

Key Responsibilities

• He or she will process online orders and attend to customers' request online
• Candidate must be able to upload and update an e-commerce website
• He or she will manage the company's social media pages.
• He or she will perform other tasks as assigned by management
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Applicants must have at least 2 years experience in similar roles

Applicants must live in Ikeja

BSC. in related field