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  • Customer Service and Social Media Manager at Owens and Xley

  • Posted on: 21 November, 2018 Deadline: Not Specified
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  • Our client, County Cargo, a Logistics Company based in Ikeja is looking to hire suitable and qualified candidates for Customer Service and Social Media Manager

    Customer Service and Social Media Manager

     

    Key Responsibilities

    • He or she will process online orders and attend to customers' request online
    • Candidate must be able to upload and update an e-commerce website
    • He or she will manage the company's social media pages.
    • He or she will perform other tasks as assigned by management
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

    Applicants must have at least 2 years experience in similar roles

    Applicants must live in Ikeja

    BSC. in related field

    Method of Application

    To apply, send resumes to recruitment@owensxley.com

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