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  • Posted: Nov 16, 2018
    Deadline: Nov 17, 2018
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    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
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    Transaction Officer, Contact Centre

    Industry: Financial

    Job Description

    • We are currently recruiting the above position for a reputable Organization
    • H/She will be the liaising between the organization and its current and potential customers
    • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Identifying customers’ needs clarify information; research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to up-sell products when they arise.

    Requirements

    • B.Sc in any discipline
    • Must not be more than 27 years old
    • Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
    • Excellent spoken English with impressive interpersonal skills
    • Good communication, smart and very analytical
    • Preferably female (Igbo)
    • Must be resident in Lagos
    • Should have at least 5 credit including mathematics and English in O’level certificate.
    • Preferably applicants residence on the Island.

    Remuneration

    • Attractive Basic pay and other benefits.

    Method of Application

    Interested and qualified? Go to Workforce Group on docs.google.com to apply

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