High Level Service Engineer (HLS) - (Supervisory) at MTN Nigeria

Job Description

• To handle and resolve all Switching Network related queries. Test and verify all new functionality both S/W & H/W and improve Network Performance
• Identify, analyse and plan for current and future needs of Network Operations in respect of high level support of network performance
• Implement, install and Integrate new nodes into Network as well as co-ordinate the calibration and repair of test equipment in the region.
• Implement all radio-related resolution once received from Head Office.
• Complete detailed Investigations on Cellular Network to optimize Network protocol layers and architecture (Includes SS7 signaling and AXE Plex Investigations) as well as New Functionality and Service testing as required.
• Assist Radio Engineers/Optimization/Facilities on Implementation; and Support personnel and One-man-bands (OMBs) with clearing of complex faults.
• Provide auditing and mentorship of regional radio staff and ensure basic level of competency for the Radio Engineers is maintained by providing necessary informal training and guidance.
• Assist Head Office RHLS with the evaluation of new Global Systems for Mobile communications (GSM) radio equipment, configurations, software releases, test and peripheral equipment.
• Report radio-related problems in the network that cannot be resolved in the region to Head Office RHLS.
• Resolve all Networks related faults and issues that maybe required from Second line Operation and Maintenance (SMC/CNO/DCG).
• Control and Administer Customer Service Requests (CSR’s) to relevant Switching Element Supplier(s), as well as test and integrate software upgrades/releases from Suppliers.
• Provide information and instructions from Head Office RHLS to all relevant regional staff.
• Distribute new software to relevant regional staff and generate report and update RHLS Activity Database.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid driver’s license

Experience & Training    
Education:

• Fluent in English
• First degree in Computer/Electrical/Electronics Engineering

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in Telecoms sector.
• Ericsson AXE /or EWSD switching experience is desirable

Minimum Qualification:   

• BA, BEng, BTech or HND.