Business Manager - Abule Egba Business Unit at Ikeja Electricity Distribution Company

Reporting To: Chief Executive Officer

Role Purpose

• Coordinate / direct the activities of IE Business Unit (including undertakings) to drive financial and operational performance

Responsibilities

• Coordinate / direct the activities of IE Business Unit (including undertakings) to drive financial and operational performance
• Ensure overall coordination and functioning of all system operation and commercial operations in business unit and undertaking.
• Translates the organization’s overall business performance goals into specific performance targets for the BU and outlines actions plans
• Develops strategic marketing plans to meet specified revenue targets set by the organization
• Monitor and control overall commercial, Billing, debt management and revenue collection targets in the business unit.
• Ensure business unit smooth functioning and monitoring such as loss mitigation analysis, ensuring regulatory compliance, grievance and redressal.
• Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectations
• Ensures BU operations are in compliance with the stipulated policies
• Prepares periodic BU operational reports for management team as required
• Creates a harmonious working environment, mentors staff and motivates all team members to perform efficiently
• Prepares the budget during annual budget preparation for the BU
• Manage all the HR and Administrative related activities for all the employees in the business unit.
• Manage all public relations activities at business unit level
• Ensure compliance with safety standards in fault clearing and construction
• Ensure provision of adequate resources for various activities of the BU
• Identify training needs of officials and arrange to provide the same.
• Perform any other duties as requested by the MD/ CEO and COO.

Minimum Qualifications

• 1st degree in Engineering, Business Administration or any related field
• A master’s degree in Business (ideally with a concentration in general management) is required
• At least 18 years’ post-graduation experience with at least 5 years in a senior management role
• Membership of a professional body in the Engineering and Marketing industry is an added advantage

Technical Competencies:

• Deep knowledge of Power Industry
• Strong understanding of the business of I.E and related businesses in the electricity sector.
• Strategic planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risk management)
• Excellent knowledge of management and commercial principles
• Deep understanding of Commercial & Customer Insights
• Deep Customer Relation Management skills
• Strong problem solving and analytical skills
• Excellent negotiation skills
• Strong managerial/administrative skills.

Behavioral Competencies:

• Excellent interpersonal and communication skills
• Ability to effectively and persuasively present information to top management, customers, and employees
• Demonstrate proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word).