Information Technology Officer - MAPS at FHI 360

Details
The IT Officer will provide support and maintenance to MAPS project’s computer and network infrastructure to ensure stable operations. S/he will implement new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.

Additional Responsibilities:

•     Monitor and troubleshoot Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions.
•     Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites.
•     Assist and perform software installations and upgrades as required.
•     Provide IT training on a periodic basis to FHI 360 (MAPS) Nigeria staff and partner organizations.
•     Perform daily and periodic backups of all data on the servers.
•     Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required.
•     Make periodic visits to field offices to provide troubleshooting support, advise and build the capacity of FHI 360 (MAPS) Nigeria staff and partners in order to maintain their computers at a reasonable level of operation.
•     Work closely with developers and end users to ensure implementations match requirements.
•     Provide on-going training to end-users and update of user manuals.
•     Design, code and debug applications in various software languages.
•     Perform software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis.
•     Perform software testing and quality assurance
•     Perform other duties as assigned.

Qualifications:

•     B.E Electrical Electronics/BSc Information Technology, Computer Science or its recognized equivalent with 3 – 5 years post national youth service relevant experience.
•     MEng. Engineering/MSc Information Technology, Computer Science or its recognized equivalent, and 1 – 3 years post national youth service relevant experience.
•     Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
•     Demonstrated success in multicultural environments is an advantage.
•     Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.