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  • Posted: Sep 7, 2018
    Deadline: Dec 30, 2018
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    Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.
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    Customer Service Officer - Tellering

    Locations: Lagos, Abuja, South South, South East, Kaduna, Kano and Maiduguri

    Responsibilities

    • Ensure effective and timely service delivery to customers at all times.
    • Open new individual and corporate accounts
    • Ensure timely migration of customers to the bank’s alternate delivery channel (adc) - debit card, enlistment on online banking platforms, telephone banking etc.
    • Ensure proper profiling of customers for the appropriate and suitable products and services
    • Ensure timely preparation and rendition of reports to internal and external parties as required from time to time
    • Account maintenance on the banking application (flexcube)
    • Excellent customer relationship management
    • Reviewing of account opening documentation packages
    • Systematic documentation of account opening packages
    • Excellent delivery on customer’s enquiries.
    • Collection and confirmation of cash payment or deposit
    • Cheque payment upon verification of detail
    • Processing of Lagos state payment
    • Cerpac transaction processing
    • Auto reg processing
    • Retail forex payment(PTA/BTA)
    • Creation of Lagos state payer i.d
    • Revenue products sales and processing e.g Remita, paydirect, E-bills payment.
    • Bulk payment counting
    • Money transfers transaction both send and receive e.g Money gram, western union, Ria etc.
    • All other tellering functions
    • Excellent delivery on customer's enquiries.

    Academic Requirements

    • OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
    • Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
    • Must not be more than 24years of age.
    • Little or no experience in banking
    • Organized, detail-oriented and can work in a fast-paced environment
    • Ability to work under short-term deadlines whilst maintaining detailed accuracy
    • Must have basic knowledge in Microsoft Word and Excel.

    Method of Application

    Applicants should send their Applications and CV's to: cvs@catilas.com

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