Customer Service Officer at Fosad Consulting

Job Description

•     Provides customer service support to the organization by obtaining, analyzing and
•     verifying the accuracy of order information in a timely manner.
•     Prepares customer service summary reports.
•     Co-ordinates the handling of difficult and/or unusual situations.
•     Ensures and provides quality service to both internal and external customers
•     Handle inbound customer service calls with professionalism.
•     Answer customer inquiries and follow through on requests.
•     Take thorough notes and promptly forward action items that need to be handled by others.
•     Make outbound calls to business customers.

Qualifications

•     BSc/HND in any social science related courses
•     Must be residing in Enugu (Interest candidates living outside Enugu need not apply)
•     Must have completed the mandatory 1year National Service (NYSC)
•     Must possess a minimum of 2years working experience (One year experience in a Customer Service position in a Financial/Insurance Sector is an added advantage)

Additional Information
Interested candidates must;

•     Have good communication skills
•     Possess excellent listening skills
•     Be a good time manager
•     Ba able to take initiative and be proactive
•     Have good knowledge of Computer applications (Microsoft Office)
•     Possess excellent note taking skills
•     Be friendly and wiling to proffer solutions