Disaster Recovery Coordinator (Supervisory) at MTN Nigeria

Job Description    

• To coordinate the implementation of common Business Continuity/Disaster Recovery processes and evaluate, recommend and implement approved Disaster Recovery strategy.
• To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales.
• Business growth, value created & cost-effectiveness achieved by process optimization
• Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks.
• Develop, review and standardize all recovery process and procedural standards to address routine, backup, redundancy and recovery architectures.
• Support the implementation of  a Business Impact Analysis and business continuity plans
• Develop appropriate off site data and document repositories to be utilized if information were to be irretrievable at the head office due to a major disaster.
• Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
• Perform and analyze disaster simulations for the prompt restoration of services.
• Investigate current performance areas of IS Systems disaster recovery infrastructure and identify bottlenecks and develop ideas for performance improvements and implementation.
• Input into the DR Plan and execute in line with agreed schedule
• Drive and close of all DR related project and operation activities
• Track and monitor the implementation of changes that may impact Business Service Continuity
• Ensure all disaster recovery databases and file systems synchronization are up to date. Drive to closure where issues arise with systems that are not in-synch
• Develop, track and report all operations issues as it relates to Business Service Continuity.
• Ensure all failover tests, dry runs and back/up recovery activities are up to date. Track any issue to closure
• Develop and update all Disaster recovery procedure documents for all Mission Critical Processes
• Lead and direct disaster recovery testing for all Mission Critical Processes
• Draft Business Continuity Committee reports to be reviewed by the SM BSC.
• Support in the tracking of all IT related Risk , update Risk Register accordingly
• Develop and update all Business Continuity PPPs
• Ensuring that the Disaster Recovery facilities and services are in ready state to sustain the business at all times and in the event of a disaster with the same level of services and availability.
• Manage and leverage IS BSCs relationship with its key vendors, including day-to-day communications and coordination.  This includes supporting the SM BSC in preparing business continuity KPI’s within contract
• Provide Support to Management on IT Risk
• Enhance customer satisfaction and perception of Information System Services
• Ensure IT Services are designed to deliver the required levels of disaster recovery as required by the business
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years of experience  in an area of specialisation; with experience in supervising others
• Experience working in a medium  organization
• A good understanding of available and emerging IT technologies (disaster recovery tools)
• Experience in preparing, reviewing and reporting disaster recovery metrics
• Knowledge of Business protection systems and experience of Contract Management type roles
• Experience and understanding of Infrastructure Technologies, including Windows, Unix, SAN, Network and Database.
• Experience in use of Disaster recovery methodologies and tools
• Data network architectures including solid understanding of TCP/IP
• Functional Skills Development
• Incident Management
• IT Security
• Cyber Crime Defender
• ISO 27001:2013 Foundation
• Cyber Security Certification Leadership Skills Development
• Employee Effectiveness (L1)
• Telecoms A-Z
• MTN Customer Experience (Basics)
• Harvard Self-Management.

Training:

• Project Management methodologies (PMP or PRINCE2)
• Business Continuity and Contingency Planning

Minimum qualification

• B.Sc, BTech, HND or BEng.