Consultant, Transformation Office at MTN Nigeria

Job Description

• Provide internal consulting support and facilitate Transformation Office engagement to translate aspirations into initiatives and projects.
• Support financial/business case development, problem solving, content development of strategy, and transformation initiatives
• Collaborate with various stakeholders to translate aspirations into initiatives and projects
• Implement project and change management practices across the transformation.
• Focus on content development for initiatives and projects which are required to be incubated by the Transformation Office.
• Facilitate diagnostics and problem solving workshops, applying economic/business principles and recognizing intricacies of complex problems, to develop innovative solutions.
• Deploy rigorous analytical and data synthesis skills; in particular develop decision support models to guide strategy and key operational decisions.
• Support the identification and framing of projects in response to market/industry dynamics, business unit priorities, and enterprise-wide priorities.
• Ensure content and solutions are aligned to global best practice
• Articulate project scope, delivery requirement, business case requirements and implementation milestones
• Translate teams' discussions and decisions into effective presentations (tailored to audience and purpose)
• Work with the Senior Consultant and Program Lead to prioritise initiatives within the Transformation to allocate effort to mission-critical areas
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including achievement of MTNN NPS targets.
• Collect feedback from stakeholders and incorporate in further detailing of strategic content Build relationships and networks across the organization’s
• Develop knowledge repository and playbooks for the Transformation Office to embed practices
• Work with internal stakeholders to develop resourcing plans and requirements for initiatives within the TO
• Provide internal consulting support and facilitate Transformation Office engagement with subject matter experts within and outside the organisation.
• Support the development of a highly capable internal consulting team within the Transformation Office that provides critical and strategic thinking.
• Support the identification, evaluation and tracking the development needs and performance of staff within the TO, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor level 1&2 employees within the TO to ensure capacity-building.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Requirements, Experience & Training

• A first degree in a related field
• Possession of Project Management certification and/or an MBA is advantageous
• 6-13 years work experience which includes:
  • Experience working on business transformation projects
  • Minimum 3 years experience working in a global/multinational management consultancy (understanding emerging markets)
• Management experience is advantageous
• Advanced experience working with Microsoft Excel, Microsoft PowerPoint and Microsoft Project
• Creating strategy documents to address business problems
• Project management experience.

Minimum qualification

• B.Ed, B.Eng, B.Sc, B.Tech or HND.