IT Officers at Association for Reproductive and Family Health (ARFH)

Specific Job/Responsibilities:

•     Provides assistance in the formulation of annual IT plan, IT maintenance schedule, IT policy review and emergency response procedures.
•     Process service level agreements with IT service providers/companies.
•     Implements IT security policies; effective deployment and management of anti-virus systems, fortification of Wi-Fi and souring and installation of quality software packages.
•     Ensures volume licensing of approved softwares including client access licenses for servers for the organization.
•     Installs and configures network devices and hardware’s for proper functioning of internet and intercom services within the office.
•     Efficiently manages procurement of IT equipment including LAN/back-end infrastructure, internet subscriptions etc for the office.
•     Maintains highest quality of customer services to all sections within the office and all project partners.
•     Provides IT assistance during workshop, trainings and meetings as deemed necessary by management.
•     Provides IT technical support services to the office by providing computer training to all end users.
•     Ensures effective network connection and maintains the entire local area network installed at the office including IT equipments and computer accessories/peripherals.
•     Manages ARFH website upgrading, maintenance and updating activities.
•     Monitors and ensures the main and back-up servers, switches, routers, wireless access points for the office internet system is functioning efficiently.
•     Conducts electrical safety checks on computer equipment, ensures adequate power protection and electrical back - up needs for the office IT systems.
•     Ensures timely and proper maintenance of institutional email system as well as approved group addresses on all systems,
•     Provides support and procedural documentation of IT inventory including movements, additions, deletions and temporary allocations of IT equipments and relevant reports.
•     Provides support in other areas including use of web based platforms, share points and introduction of new softwares and technologies.

Qualifications:

•     Applicants must have a University degree, preferably in Computer Engineering, Electrical electronic or related fields.
•     Minimum of 5 years relevant working experience in the use and maintenance of office computers, operating systems, applications, and network and communication technologies in reputable NGOS or medium-large sized organizations.
•     Well-developed investigative, analytical and problem solving skills.
•     Microsoft, Cisco related certifications are a distinct advantage as well as knowledge of other essential office softwares.
•     Ability to show understanding and patience in communicating with technology users is also essential.