Relationship Executive at Rightangle PR

Job Description

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and Key Performance Indicator’s as set by the Company.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the Customer Relationship Management Software and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Requirements

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• A track record of managing client relationships.
• Proficient in MS Office