Senior Manager, Field Control & Network Services at IHS Towers

Job Description

• We are now recruiting for a Senior Manager, Field Control and Network Services to join our largest operations in Nigeria.
• This exciting role combines deep technical expertise with broad cross-functional business acumen to lead a group of highly skilled engineers (Senior Technical Audit Experts and Technical Audit Experts) who are responsible for providing independent visibility and assessment of network sites’ status and performance
• The role is also responsible for unit-level resource planning and budgeting.

Overview of Responsabilities
Operations:

• Provide leadership and direction to Senior Technical Audit Experts (STAEs) and Technical Audit Experts (TAEs) with regards to routine and non-routine schedules, report evaluation/ analysis, policies, processes, and work procedures.
• Ensure execution of technical audits on operational sites to identify, report, and resolve active and passive faults.
• Drive network performance improvement in collaboration with Network Operations, key customers, and customers’ active infrastructure vendors.
• Develop roadmap and long-term plan for the team – site audit, territorial uplift, and network performance.
• Manage report evaluations and analyses on all audited/ retrofitted sites within the IHS portfolio.
• Trigger schedules for diesel allocation review across affected sites to eliminate waste.
• Promote and role-model compliance with IHS policies and procedures within the STAE & TAE workforce.
• Ensure optimal performance of all human and material resources to reinforce customer trust and revenue assurance.
• Manage customers’ engagement partners to build and sustain active collaboration and service excellence.
• Ensures continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.
• Develop and sustain a knowledge transfer program within the team.
• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning/ authentication per customer.
• Design and execute special projects for performance improvement initiatives.
• Ensure prompt project deliverables within the Project team workforce for service improvement initiatives and interventions.

Team Development & Leadership:

• Ensure proficient resource planning and optimization within the unit.
• Identify training needs of STAEs and TAEs to foster effectiveness and efficiency.
• Evaluate and appraise performance of STAEs and TAEs.
• Manage all issues related to second-level site performance.
• Develop and guide implementation of the unit’s strategies.
• Active collaboration and partnership with customers assigned technical teams.

General Duties:

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Prepare and submit reports as required to line Director.
• Establish and maintain effective and collaborative work relationships with all Heads of Department (HODs) within IHS portfolio.
• Provide inputs for budgeting and control.
• Manage issues that may interfere with completion of projects and tasks allocated to the team, including but not limited to: communal unrest, security and movement restrictions, crime-vandalism & theft, regulatory concerns, strike actions, and fraud.
• Perform other duties as assigned by line Director.

Experience & Qualifications

• Bachelor's degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline.
• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset.
• Minimum of +14 years’ experience in the telecoms industry with demonstrable network operations and technical audit experience.
• 8 years’ management experience in a towerco or telco environment with strong demonstrable technical skills in active and passive network elements in Network Operations.
• 5 years’ in Network Quality Assurance in a telco environment.