Loan Servicing & Collections Associate at Branch International

Responsibilities

• Reporting to the Servicing & Collections Lead, you are part of a team that interacts with current borrowers, ensuring they understand their loan terms, are paying on time, and are receiving excellent customer service. Specifically your role revolves around analysis of loan repayment patterns, defaults and analysis of debt collection efforts by 3rd party debt collectors.

Day-to-day Duties Include:

• Using SQL, derive borrower data to send to outsourcing companies.
• Using Excel, analyze debt collection and loan repayment trends.
• Generate invoicing data for the debt collection companies and reconcile all invoices
• Identify gaps in our processes and recommend areas for improvements

Other Duties Include:

• Promptly respond to questions from debt collection companies.
• Ensure that debt collection companies companies observe strict guidelines and agreed upon SLA's.
• Correspondence on any communication around loan servicing and debt collection
• Listing customers with Credit Reference Bureaus (CRBs)
• Clear customers, who have repaid their loans fully, with CRBs.

Qualifications & Skills

• Good command of SQL
• Excellent command of MS Excel
• Business/Statistics/Computer Science Degree or their equivalent
• Outstanding Analytical skills
• Highly entrepreneurial, comfortable with start-ups, ambiguity and taking initiative
• Excellent collaborator and team player.

Ideal Candidate

• You write your own SQL Queries to a database to extract data that you eventually use to inform a decision or solve a problem
• You use Excel to analyze, calculate and present data in an easy to understand fashion
• You are excited by numbers, behavior patterns and trends

What We Offer

• You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world
• You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed millions of loans. Our success has led to investments from Silicon Valley’s leading VCs
• We offer a competitive salary, stock options and generous benefits.