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Client Relationship Management

Program duration is 2 Days
Training start date: Will be announced
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Course Description

Every marketing effort without good service delivery personnel leads to de- branding. This is because marketing brings customers to the service point while good service
delivery helps retain our customers. This is why the need for excellent customer service delivery at every customer experience centers
or point (face to face, social media, call centers, etc.) cannot be overemphasized because satisfied customers are paramount to business success, while understanding and meeting customer needs is an essential skill for staff across all customer-facing roles.

Why Learn Client Relationship Management

At the end of the course, participants will have a thorough understanding of the following concepts

  • Adopt a consistent, professional style when speaking with customers
  • Develop skills in engaging with customers and handling their inquiries effectively
  • Identify ways they can add value to customer relationships and exceed expectations
  • Practice how to turn customer service disappointment into a positive experience
  • Develop excellent customer service attitude

What are the requirements?

There are currently no prerequisites for attending this course.

Course Content

Course Content:

  • Customers: the reason we have a job
  • Establishing your attitude
  • Managing customer expectation
  • In-person customer service
  • Giving customer service over the phone
  • Understanding when to escalate
  • Interpersonal skills for customer service professionals
  • 3-5 requirement for a healthy workplace

Venue & Enrolment Process

12, Ikosi Road (Daystar Road), Oregun, Ikeja, Lagos.

Or call +2348162625986


SCILS Management Centre

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