Field Systems Engineer at Cobranet Limited

Overview

•     The main purpose of the job is to provide professional and quick resolution to technical issues that affect user experience.
•     These issues might include slow speed complaint, bandwidth abuse by users on clients LAN, virus infection and security threats.
•     The engineer is to ensure that proper recommendations are made for bandwidth management tools, recommend UTM devices that can help optimize service and improve user experience at client end.
•     In addition, the role also includes network implementation for clients using different high end routers and switches.

Education and Qualifications

•     Degree or Higher National Diploma in Computer Science/Engineering, Information & Communications Technology, or related discipline from a reputable institution
•     Relevant professional certifications CCNA, CCNP, MCITP, Security, and ITIL will be of advantage

Knowledge and Experience:

•     Minimum of 2 years work experience preferably in a similar position.
•     Installation / Configuration/troubleshooting experience in networking equipments like Firewall / Router / Switches.
•     Hands-on experience working on UTM products such as Cyberoam, Gateprotect etc.
•     Proven experience and success with LAN, WAN, WLAN, configuration and troubleshooting.
•     Proven experience with network capacity planning, network security principles, and general network management best practices.
•     Strong, hands-on technical knowledge of network and PC operating systems
•     Working technical knowledge of current network protocols, and Internet standards
•     Basic understanding of VPN, DNS / Email / Web protocols.
•     Extensive application support experience
•     Good understanding of the organizations goals and objectives.
•     Good knowledge of Lagos routes and environs with valid drivers license.

Personal Attributes:

•     Physically and mentally fit.
•     Strong interpersonal, written, and oral communication skills.
•     Ability to engage in consultative discussions with clients, establishing needs, opportunities and solutions.
•     Able to conduct research into networking issues and products as required.
•     Ability to present ideas in user-friendly language.
•     Highly self-motivated and directed, with keen attention to detail.
•     Proven analytical and problem-solving abilities.
•     Able to effectively prioritize tasks in a high-pressure environment.
•     Strong customer service orientation.
•     Experience working in a team-oriented, collaborative environment.
•     Posses a valid driver's license and ability to navigate around Lagos.

Work Conditions:

•     Report daily at one of the company's outstations and proceed to assigned jobs
•     Mondays to Friday, 8am to 5pm daily
•     Task might require putting in extra hours, which attract extra pay