Customer Service Manager at Merichem

REQUIREMENTS

EXPERIENCE REQUIRED:
2 years minimum of proven experience in leading successful customer service.
 
QUALIFICATIONS REQUIRED:
4-year business or industry related degree
Must have strong leadership, change management and negotiating skills.
Good soft skills.
Effective communicator and leader of change.
 
FUNCTIONAL REQUIREMENTS:
Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain workflows that meets our customer’s standards and enhances value for our customers/suppliers
Create an environment of trust, responsibility, & accountability.
Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
Develop, measure, and communicate customer service performance using key performance indicators.
 
GENERAL REQUIREMENTS:
Exhibit ethical behavior, confidentiality and maintain Merichem core values.
Use good judgment, both fair and objective
Must be willing to travel as required 10-15%
Able to be insurable under our company’s liability insurance policy