Job Vacancy at Aquarian Consult Limited

Job Description

• Attend politely and courteously to all walk-in clients irrespective of their status, dressing, request or attitude.
• Acquaint self with all company’s products and services.
• Advise customers on available organization’s products
• Build positive and productive relationship with clients.
• Inform your reporting line manager of every client issues and resolutions experienced at the end of every work day. Note for urgent ones, please immediately notify the Store manager.
• Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Be familiar with the products and their prices.
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.
• Carry out tasks - sell, cleaning, run office errands, arrange and other company related tasks assigned to you by the store manager.
• Manage Inventory records
• Issue inventory to Wholesale team
• Receive inventory from Headquarters and verify
• Provide periodic low stock reports and give regular updates on stock level to the store manager
• Analyze inventory movement
• Restock retail shelves

Skills and Competence

• Communication: Excellent communication and people skills
• Customer service: Have a strong commitment to customers and ensure you get familiar with them on name basis
• Product: Be familiar with the items on display, their prices, functions and value.
• Sales: Everyone that walks into the store is a potential customer therefore you should be able to make sales pitch that eventually lead to sales
• Responsibility: Develop a sense of responsibility towards company property and items for sale
• Be able to work under pressure especially during peak period
• Be punctual

Reporting line:

• Report directly to the Head of Retail and the Head of Accounts/Internal Control