Our client, a leading bank is a member of an International Group with range of products in business and personal banking, and corporate and investment banking. In a bid to continue to meet the needs of the ever growing customer base and as a result of business growth, our client has employed the services of Workforce Management Centre Limited to source suitable roles for the vacant roles:
Personal Banker (WFMC/07/02) Locations: South East, South South, Lagos, South West, Abuja, North
Job Purpose; • Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based Gold segment clients • Achievement of acquiring, expansion, cost management and customer retention targets • Provide customers with basic day-to-day services
Accountabilities/KRA: • Motivate credit applications for facilities according to laid down procedures. • Selling the gold products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms • Strategize on marketing the products to beat the other players on the market i.e. competitors. • Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback. • Maximizing return from existing and new customers on banks product through cross selling offered by other business units • Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks. • Portfolio management to ensure low risk and minimum write offs. • Prepare facility letters after vetting from credit department within turnaround times. • Action queries and instructions from clients • Explain products and procedures clearly and in a factual manner. • Collect all necessary mandates forms for new accounts. • Open accounts according to laid down procedures. • Attend to renewal and early repayments of investment accounts • Portfolio Management- ensure that all records are kept in order and up to date • Ability to sell Gold products such as VAF, Home loans and Investment products • Ability to work independently with minimum supervision in the branch of domicile • Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame Basic credit appraisal and analysis knowledge required.
Minimum qualification: • BSC in any behavioral Sciences • Masters or professional qualification will be an added advantage.
Work Experience Minimum of 4-5 years experience of Product knowledge (general as well as investment related), competitors and competitor’s offerings and all Bank processes and branch procedures Personal Competencies: • Detail conscious- methodical, accurate, precise and systematic. • Complete job once started. Concerned about meeting deadlines • Emotionally mature- remains calm under pressure avoids outbursts. • Integrity- does what he/she will do, is reliable and consistent. • Sociable- puts people at ease, is quick to establish rapport. • Data rational- is good with data, operates on facts. • Strong service ethic • Service focused - goes extra mile in ensuring that needs of others are met and surpassing clients expectations. Result oriented- ensures tasks result in required output. Adhering to our Vision and Values • Team player Problem solving, planning and decision making: Problem solving • Problems faced mostly are operational, typically requiring substantial work experience to rectify them within a given period of time. • Work results depend on short-term forward planning in order to deliver best services to our customers within the limited space of time. • Analyze client portfolio to provide management with information/ recommendations regarding possible needs. Planning • Product profile planned on daily to weekly basis but depends on customers’ requirements • Routine control done in line with drawn programme, which is mostly quarterly • Decision making • Quick decision making in line with laid down procedures to find solutions to problems presented. • Monitor changes in operating environment and act quickly on potential opportunities.
Method of Application Qualified and interested candidates should click here to register and apply within 2 weeks of this publication. Please note that this position is meant for people currently working in banks. Only successful candidates will be contacted.