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  • Posted: Dec 4, 2015
    Deadline: Not specified
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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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    Process Auditor

    JOB PURPOSE

    To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

    KEY ACCOUNTABILITIES

    Process/Policy Compliance

    • Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports  process KPIs performance
    • Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO (Operating Country).
    • Constantly engage with assigned functions at Group and OpCos to align the processes and closure of all open issues

    Delivery of Improvement projects

    • Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost  impacting  and Mentoring Project Teams, using lean and six sigma tools.

    Best in class processes are in place and adhered to

    • Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
    • Ensure that functional processes add value to the business.
    • Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.

    Effective Interface with Internal Assurance (IA) group team

    • Effective engagement with the IA group team to define the audit and gap areas.
    • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
    • Effective implementation of the learning tracker action items for the OPCO
    • Ensuring all the audit observations of the OpCo’s are effectively closed.
    • Ensuring process gaps are identified and shared with Process owner & Function  head for implementation.
    • Ensuring technology gaps are identified and shared with IT for implementation
    • Interface with IA and assigned functions for audits and closure of issues.

    Desired Skills and Experience

    Educational Qualifications  & Functional / Technical Skills

    • A Bachelor’s degree
    • ICAN or ACCA required

    Relevant Experience

    •  3 - 5 years of experience  in Audit firm
    • Process Audit experience
    • Exposure to technology, process reengineering and handling decentralized operations is desirable
    • Effective Project management & Co-ordination
    • Commercial and Financial Management
    • Interpersonal Skills
    • Problem solving
    • Service Focus
    • Persuasion & negotiation Skills
    • Relationship Management

    go to method of application ยป

    Technology Compliance Manager

    JOB PURPOSE

    • This role will support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will also lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

    KEY ACCOUNTABILITIES

    Process/Policy Compliance

    • Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report  process performance KPIs (Key Performance Indicators).
    • Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO (Operating Country).
    • Constantly engage with the Technology Functions (Networks & IT at Group and OpCos) to align the processes and closure of all open issues

    Improvement projects

    • Identify and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.

    Regulatory QoS (Quality of Service)  interface management to ensure that all regulatory parameters are effectively tracked.

    • Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
    • Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
    • Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
    • Implement and Lead Compliance, Audits and learning sharing for Network & IT  Policies and Processes
    • Ensure effective implementation of Adherence to Regulatory QoS standards and requirements,

    Effective interface with Internal Assurance (IA) group team for close looping.

    • Effective engagement with the IA group team to define audit and gap areas.
    • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
    • Effective implementation of the learning’s tracker and close looping for the OPCO
    • Ensuring all the audit observations of the OpCo’s are effectively close looped.
    • Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
    • Ensuring technology gaps are identified and shared with relevant stakeholders  for implementation.
    • Interface with Networks and Information Technology for audits and closure of issues.
    Desired Skills and Experience

    Educational Qualification

    • A Bachelor’s degree in Electrical/Electronics or Computer Science

    Relevant Experience

    • Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
    • Minimum of 3 years Telco Networks audit experience.
    • Experience evaluating Network Architecture etc.
    • Exposure to technology, process reengineering and handling decentralized operations is desirable
    • Effective Project management & Co-ordination
    • Interpersonal Skills
    • Problem solving
    • Service Focus
    • Persuasion & negotiation Skills
    • Relationship Management

    Method of Application

    To apply for this position, visit Airtel's Job Advert on LinkedIn

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