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  • Posted: Nov 17, 2015
    Deadline: Not specified
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    Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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    Customer Relations Officer

    Job Description

    • Business development and client relations
    • Perform underwriting, claims and finance related functions
    • Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
    • Provides customer service support to the organization by obtaining, analyzing and
    • verifying the accuracy of order information in a timely manner.
    • Prepares customer service summary reports.
    • Ensures and provides quality service to both internal and external customers
    • Handle inbound customer service calls with professionalism.
    • Answer customer inquiries and follow through on requests.
    • Make outbound calls to business customers.

    Qualifications

    • A first degree
    • Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
    • Excellent communication and interpersonal skills.
    • Good planning and organizational skills.
    • The ability to understand and analyze sales figures.

    Additional Information

    Interested candidates must; 

    • Have good communication skills
    • Possess excellent listening skills
    • Be a good time manager
    • Ba able to take initiative and be proactive
    • Have good knowledge of Computer applications (Microsoft Office)
    • Possess excellent note taking skills
    • Be friendly and wiling to proffer solutions
    • Innovative and smart

    Method of Application

    To apply for this position, visit Fosad's career page on SmartRecruiters

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