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  • Posted: Oct 7, 2015
    Deadline: Not specified
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    Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience. Benefits Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
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    Executive - Shop Operations

    Major Deliverables

    • First line interaction with customers
    • Ensure customer queries / requests/ concerns are attended, documented and reported to management
    • Follow-up with relevant department should in case there is any delay, escalate at deviations
    • Connect with customers and maintain cordial relations in the interest of the business
    • Responsible for Stock and Cash Management at the shop
    • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
    • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
    • Ensure Customer Service attitude is exemplified by actions and initiatives
    • Motivate contribution from colleagues to ensure Customer Delight
    • Adopt standards for business activities/processes and ensure adherence
    • Ensure Daily Operational Reports are prepared and submitted in time
    • Share improvisations with management which can be replicated at all locations/ processes

    Function / Domain Customer Service / Shop Operations

    • Reporting To Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
    • Place of Posting Nigeria
    • Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
    • Desired Attributes Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, Should have sharp business acumen

    Qualifications

    • Candidate should possess Graduate / Post Graduate qualification
    • Desired Experience of 2 to 5 years in a similar profile

    go to method of application »

    Supervisor Technical Support Group

    Function / Domain Customer Service / Technical Support Group
    Reporting To HOD - CSG
    Place of Posting: Nigeria

    Job Description
    Major Deliverables:

    • Manage, motivate and develop technical support group
    • Responsible for line management, with effective and innovative leadership attributes
    • Monitor ticketing management portal, job allocations / assignments and individual team member performance
    • Model best practice reflecting fairness and equality in all aspects of the role
    • Adhere best team practice to ensure excellence service delivery within time frame
    • Generate & share daily reports on team performance and unique / peculiar issues observed in network
    • Inform management of recurring problems and its impact
    • Promptly report any incident, errors, events or deviation from deployment plans
    • Identify and escalate situations requiring urgent attention to appropriate department
    • Strong appreciation of the impact of processes and performance on customers.

    Requirements

    • Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
    • Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
    • Desired Attributes Relevant Industry Experience Preferred
    • Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
    • Desired Experience 3 to 5 years in a leadership profile.

    go to method of application »

    Graduate Engineer - Onsite Technical Support

    Port Harcourt, Rivers
    Reporting To Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

    Job Description

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site.
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer’s site
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.
    • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions
    • Prepare daily activity reports
    • Inform management of recurring problems

    Essential Attributes:

    • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
    • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
    • Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

    Qualifications

    • HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
    • Desired Experience 1 to 3 years in similar profile

    Method of Application

    Interested and qualified candidates should send their applications to: hr@spectranet.com.ng with the position name as the subject

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