Job description
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the driving force, coordinator and interface, internal and external, for service delivery matters
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preparation of quotations and proposals for the ICT items and services as per applicable call-off or other contracts, or as a response to inquiries
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timely delivery of quotations/proposals, items and services as per applicable price lists and schedules, and through coordination and follow-up with other departments
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prompt delivery of items to the customer once applicable PO, order confirmation or HOD confirmation has been received
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Follow-up with logistics, procurement, customers support and other parties involved to ensure error free delivery consistency, including improving methods and processes
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liaise with other departments and at times external as necessary to ensure delivery of the services / products on time
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escalation of delays to superior(s) and client in order to manage expectations and to prevent management escalations and complaints
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execution, implementation, follow-up and development of efficient and effective administration and reporting for service delivery transactions
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collection of delivery and acceptance documentation of items to user / client and initiate invoicing request to finance department including the necessary back-up documents
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deliver and contribute to monthly KPI and finance / admin reporting and analysis as applicable
Any any other tasks assigned by Head of Department
To apply for the position you must attached a Covering Letter and CV to your application, any applications without a CV attached will not be considered. Due to the high number of applicants only those successful in being shortlisted will be contacted.
Desired Skills and Experience
- Project Management
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to work under pressure and meet tight deadlines
- MS office applications to an intermediate level