Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 31, 2015
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
    Read more about this company

     

    Teller

    • Job Type
    • Qualification BA/BSc/HND
    • Experience None
    • Location Not specified
    • Job Field

    KEY RESPONSIBILITIES

    • Processing of all daily counter transactions for deposit/withdrawals to savings,current and fixed deposit accounts (involving cash, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality. This may include servicing of priority banking customers at separate counters and may also involve a higher level of specified service standards.
    • Cross-selling of simple products (eg. Fixed-deposits, cards during off peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight/refer to sales staff.

    General Reconciliations and control activities (which can be individually assigned) which may typically include:

    • Processing of cash deposits/withdrawals from customers
    • Receiving and posting of outward clearing cheques deposits.
    • Receiving and processing of OTTs, FTs, FD etc on eBBS and Filenet.
    • Posting of standing orders/payroll/card merchant transactions to customer accounts
    • Processing of clearing cheques, and truncation.
    • Reconciliation of operating accounts for daily control as well as surprise audit proofing
    • General filing of documents
    • Gathering/preparation of statistics for service quality and productivity indicators.
    • And every other duty/assignment as may be delegated by the TSM/BOM and the Branch Manager.

    Ensure you remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to “identifying Your Customer, Knowing Your Customer, Reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers”.

    KEY RELATIONSHIPS

    (INTERNAL & EXTERNAL)

    Internal 
    • Operational staff- for operational and processing support.
    • Branch management-reporting of any irregular transactions and correction of all processing errors
    • Training-for training on new/revised products/processes/processes/systems.

    External
    Process transactions and acquire/expand business.

    JOB   DESCRIPTION

    CONTRIBUTES TO:

    Contributory impact on:
    • Consumer Banking and SCB’s overall profitability
    • Staff training and development as well as motivation and team spirit
    • Customer satisfaction and service quality per established standards
    • Business referrals to other business units
    • Maintaining customer loyalty
     

    RISK MANAGEMENT & CONTROLS STANDARDS

    Remain alert to the risk of money laundering, and assist in the bank efforts in combating it by adhering to the key principle in relation to ‘identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    JUDGEMENT/ COMPLEXITY

    • Ability to provide accurate information and recommend appropriate solutions.
    • Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all level of management in cross-cultural environment.
    • Excellent computer/system skills
    • Correctness of complex transactions posted

    EXPERIENCE / KNOWLEDGE REQUIRED

    • Ability to plan daily/periodic operations
    • Strong customer service orientation
    • Strong interpersonal and communication skills
    • Salesmanship, energy and drive
    • Sound knowledge of administrative procedures
    • Relevant academic and work experience
    • Good knowledge of transaction processes

    DIMENSIONS

    • To provide constant quality service and at the same time work within the framework of the laid down policies
    • To constantly upgrade the skills and knowledge  of the staff so that a high degree of professionalism is reflected.

    go to method of application ยป

    Teller

    KEY RESPONSIBILITIES

    • Processing of all daily counter transactions for deposit/withdrawals to savings,current and fixed deposit accounts (involving cash, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality. This may include servicing of priority banking customers at separate counters and may also involve a higher level of specified service standards.
    • Cross-selling of simple products (eg. Fixed-deposits, cards during off peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight/refer to sales staff.

    General Reconciliations and control activities (which can be individually assigned) which may typically include:

    • Processing of cash deposits/withdrawals from customers
    • Receiving and posting of outward clearing cheques deposits.
    • Receiving and processing of OTTs, FTs, FD etc on eBBS and Filenet.
    • Posting of standing orders/payroll/card merchant transactions to customer accounts
    • Processing of clearing cheques, and truncation.
    • Reconciliation of operating accounts for daily control as well as surprise audit proofing
    • General filing of documents
    • Gathering/preparation of statistics for service quality and productivity indicators.
    • And every other duty/assignment as may be delegated by the TSM/BOM and the Branch Manager.

    Ensure you remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to “identifying Your Customer, Knowing Your Customer, Reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers”.

    KEY RELATIONSHIPS

    (INTERNAL & EXTERNAL)

    Internal 
    • Operational staff- for operational and processing support.
    • Branch management-reporting of any irregular transactions and correction of all processing errors
    • Training-for training on new/revised products/processes/processes/systems.

    External
    Process transactions and acquire/expand business.

    JOB   DESCRIPTION

    CONTRIBUTES TO:

    Contributory impact on:
    • Consumer Banking and SCB’s overall profitability
    • Staff training and development as well as motivation and team spirit
    • Customer satisfaction and service quality per established standards
    • Business referrals to other business units
    • Maintaining customer loyalty
     

    RISK MANAGEMENT & CONTROLS STANDARDS

    Remain alert to the risk of money laundering, and assist in the bank efforts in combating it by adhering to the key principle in relation to ‘identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    JUDGEMENT/ COMPLEXITY

    • Ability to provide accurate information and recommend appropriate solutions.
    • Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all level of management in cross-cultural environment.
    • Excellent computer/system skills
    • Correctness of complex transactions posted

    EXPERIENCE / KNOWLEDGE REQUIRED

    • Ability to plan daily/periodic operations
    • Strong customer service orientation
    • Strong interpersonal and communication skills
    • Salesmanship, energy and drive
    • Sound knowledge of administrative procedures
    • Relevant academic and work experience
    • Good knowledge of transaction processes

    DIMENSIONS

    • To provide constant quality service and at the same time work within the framework of the laid down policies
    • To constantly upgrade the skills and knowledge  of the staff so that a high degree of professionalism is reflected.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Standard Chartered Bank Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail