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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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- Job Type
- Qualification BA/BSc/HND
- Experience 2 years
- Location Not specified
- Job Field
Job responsibilities:
- First line interaction with customers
- Ensure customers queries/requests/concerns are attended, documented and reported to the management
- Follow up with relevant department should in case there are any delays, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for stock and cash management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure customer services attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure daily operational reports are prepared and submitted in time
- Share improvisations with Management which can be replicated at locations/processes
Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager
Knowledge and skills: Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen
Qualifications: Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile
go to method of application »
- Job Type
- Qualification BA/BSc/HND
- Experience 3 years
- Location Not specified
- Job Field
Job responsibilities:
- Manage, motivate, and develop Technical Support Group
- Responsible for line management, with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
- Model best practice reflecting fairness and equality in all aspects of the role
- Adhere best team practice to ensure excellence service delivery within time frame
- Generate and share daily report on team performance and unique/peculiar issues observed in network
- Inform management of recurring problems and its impact
- Promptly report any incident, errors, event or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the of the impact of processes and performance on customers
Reporting to: HOD-CSG
Knowledge and skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.
Languages: Hausa, Yoruba, Igbo & English
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company
go to method of application »
- Job Type
- Qualification BA/BSc/HND
- Experience 1 year
- Location Not specified
- Job Field
Job responsibilities:
- Manage incidents; respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and onsite
- Responsible for carrying out detailed site survey & maintain proper documentation
- Perform installation and implementation and network integration at customers’ site
- Promptly investigate, resolve & report any incidents, errors, events or deviations
- Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
- Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
- Share insight and appropriate action against bandwidth consumption, virus infection and security threats
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager
Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
Candidates should have at least 1 to 3 years of experience in a similar profile
go to method of application »
- Job Type
- Qualification BA/BSc/HND
- Experience 1 year
- Location Not specified
- Job Field
Job responsibilities:
- First line contact, providing technical assistance to all walk-in customers at shops
- Assist in after sales device setup, installation & configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware/software application as required
- Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
- Liaise with device and terminal unit, for all hardware errors and related replacement cases
- Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas and forward plans for internal improvement to the Territory Sales Manager
Reporting to: Customer service/Technical Support Group
Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile
go to method of application »
Job responsibilities:
- First line interaction with customers
- Ensure customers queries/requests/concerns are attended, documented and reported to the management
- Follow up with relevant department should in case there are any delays, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for stock and cash management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure customer services attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure daily operational reports are prepared and submitted in time
- Share improvisations with Management which can be replicated at locations/processes
Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager
Knowledge and skills: Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen
Qualifications: Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile
go to method of application »
Job responsibilities:
- Manage, motivate, and develop Technical Support Group
- Responsible for line management, with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
- Model best practice reflecting fairness and equality in all aspects of the role
- Adhere best team practice to ensure excellence service delivery within time frame
- Generate and share daily report on team performance and unique/peculiar issues observed in network
- Inform management of recurring problems and its impact
- Promptly report any incident, errors, event or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the of the impact of processes and performance on customers
Reporting to: HOD-CSG
Knowledge and skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.
Languages: Hausa, Yoruba, Igbo & English
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company
go to method of application »
Job responsibilities:
- Manage incidents; respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and onsite
- Responsible for carrying out detailed site survey & maintain proper documentation
- Perform installation and implementation and network integration at customers’ site
- Promptly investigate, resolve & report any incidents, errors, events or deviations
- Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
- Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
- Share insight and appropriate action against bandwidth consumption, virus infection and security threats
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager
Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
Candidates should have at least 1 to 3 years of experience in a similar profile
go to method of application »
Job responsibilities:
- First line contact, providing technical assistance to all walk-in customers at shops
- Assist in after sales device setup, installation & configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware/software application as required
- Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
- Liaise with device and terminal unit, for all hardware errors and related replacement cases
- Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas and forward plans for internal improvement to the Territory Sales Manager
Reporting to: Customer service/Technical Support Group
Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.
Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile
Method of Application
Interested candidates should forward their CVs in PDF/MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng
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