Several Job Positions at Konga Online

Job Description   
Responsible for brainstorming, creating, and transforming ideas into words for articles, advertisements, publications.etc; writes words and text for television commercials, radio, Internet content, jingles, websites, press releases, flyers, and direct mail literature.

Duties & Responsibilities   
1. Publishes and manages content across all social media platforms [Twitter, FB, G+, LinkedIn, BBM]
2. Supports Creative Team with Copies for web images & newsletter theme
3. Gives creative designer directions on creating socially-engaging designs
4. Initiates strategies to improve engagement & conversion on social media e.g Facebook video review, G+ polls/ads, FB offers...
5. Assists with social media ads (facebook predominantly)
6. Liaises with retail on creating/editing viable calendar to promote conversion on social
7. Advises/supports Customer Care Team on ways to manage/improve social care.
8. Carry out other responsibilities as may be assigned by the Social Media Manager

Skills & Competencies   
-Good Knowledge of MS Office Suite
-Excellent communication skills.
-Ability to multi-task
-Ability to work under pressure

Qualifications & Experience   
-Bachelor’s degree in any reputable University.
-3 years of relevant work experience

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Job Description   
TOC is responsible for user support across all Konga office sites. These include incident and problem analysis, diagnose and on time resolution of staff reported IT problems ranging from day to day run of the mill issues, to issues that would require deep thinking and team work. Throw in 24/7 monitoring for internal application, escalating issues, building relationships across internal Konga teams, and external vendors, the TOC team is central to Konga’s vision, and the wellbeing of its customers. The TOC team provides an excellent, efficient and comprehensive IT technical support to all of Konga’s internal and external customers.

Duties & Responsibilities   

• Implement activities that support parts of Konga’s technology vision and work function. It will include responsibilities in the area of technology operations, and site operations.
• Support the deployment, operation and execution of plans on pre-release, upgrades and current versions of software.
• Provide comprehensive 1st and 2nd level IT technical support to all internal users and escalation to appropriate team members over a 24/7 shift rotation.
• Collaborate with and provide IT technical advice to internal customers on active projects.
• Monitoring multiple Cloud Applications and Internal Systems.
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Ensure the end-to-end customer experience and provides a single point-of-contact for the customer
• Troubleshoot basic network related issues i.e. DNS and TCP/IP issues
• Take ownership of user reported problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• To maintain a high degree of customer service
• for all support queries and adhere to all service management principles
• Publishing support documentation to assist staff with requests for information & provide staff training when required.
• Add to and maintains Known Error Database (KEDB) to enhance quality of problem resolutions
• Prepare accurate documentation for TOC knowledge-base.
• Coordinate cross-functionally to accomplish assigned tasks
• Interact with team members and peers to provide insight into related assigned tasks.
• Assist in live site support and incident resolution that may include on-call rotation.

Skills & Competencies   

REQUIRED SKILLS

• Service Center Mentality – maintain customer service focus while juggling multiple tasks and priorities.
• Excellent internal (team) and external (customer) communication skills.
• A minimum of 1 years’ experience providing 1st level IT Application and Infrastructure Service Desk support.
• Familiar with ITIL Processes including Incident, Problem, Change and Configuration Management
• Outstanding follow-through and problem solving skills.
• Knowledge of Microsoft Windows, Office, Google Apps, and other common business applications.
• Experience supporting end users via remote support.
• Familiarity with Windows 7/ 8, Mac, and Linux operating systems.
• The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.
• Demonstrates ability and desire to learn and passionate about all things IT
• Basic Active Directory/Windows Server knowledge -- Creating user accounts, reset passwords, create groups etc
• Ability to investigate and analyse the root cause of the customers’ technical issues and provide a solution.
• A commitment to delivering customer excellence combined with clear (ability to explain IT technical issues in layman terms) and professional communication skills.
• Able to prioritize, be flexible and handle multiple projects with varying deadlines in a multi-task environment.
• Extraordinary organizational skills and the ability to follow up on tasks
• High standards of personal integrity
• Team player that has the ability to work well in a collaborative, team oriented environment, work hard and have fun

DESIRED SKILLS

• In depth technical skills and understanding of Web Technologies (i.e. Java Script, HTML, CSS, PHP), web protocols , FTP/SFTP file management, DNS, HTTP, SSL,basic knowledge of SQL
• Documentation skills such as process flow diagrams and training material
• Experience working with a CMDB, CI Relationships, Discovery and Configuration Management a plus
• Experience working with a Service Management tool such as JIRA Service Desk or Salesforce is a plus
• Superior attention to detail, and an eye for total quality assurance.

Qualifications & Experience   

EXPERIENCE

• One (1) year prior technical (IT) exposure/experience is essential, preferably in an operational environment.
• Experience working in an Agile or DevOps environment
• Familiarity with working on an IT Service Desk with its fast changing, priority-shifting, time focused and sometimes pressurised environment.
• Experience supporting software applications ideally e-Commerce software solutions.

QUALIFICATIONS:
At least a Bachelor’s Degree in Computer Science, Computer Information Systems, Computer Engineering , Physics, Mathematics or related field.
ITIL V3 Foundation

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Job Description   

The Executive Assistant to the Chief Operating Officer (COO) is a high-level administrative position that works closely with the COO to help execute wide variety of specialized activities. The Executive Assistant to the COO helps guide the top level of the organization, works on key strategic initiatives, and participates in strategic development. The position helps lead operational projects, and supports the COO’s work with the Senior Management Team and the Administrative Managers. An important responsibility is to ensure that operational information is communicated in a timely, accurate and appropriate manner. The Executive Assistant manages the COO’s daily time, correspondence, and travel to ensure that the COO is focused on tasks that service key operational priorities for the organization.

Duties & Responsibilities   

• Manage COO’s scheduling, communication and travel coordination
• Draft original and routine correspondence for COO’s signature
• Manage deliverables to the COO and provide any necessary reporting
• Create and edit presentations, documents and reports for the COO as required
• Lead or participate on project teams related to a range of operational matters
• Plan, prepare materials for, and help lead bi-weekly Administrative Management Team meetings
• Manage Administrative Management Team calendar, plans, and action items
• Provide assistance to the COO for meeting preparation and events
• Support the COO’s participation in staff meetings, departmental meetings, Senior Management Team meetings, and Board of Directors meetings; take notes and follow up action items related to such meetings
• Assist in the administration of the Legal Department, including scheduling meetings, arranging travel, copying, and filing legal documents
• Develop and maintain appropriate document filing systems, and ensure compliance with records retention procedures
• Develop relationships with key operational contacts, both internal and external
• Ensure confidentiality at all times (this position will have access to highly confidential information)
• Pitch in with office management responsibilities as a true team member
• Acts as Content Manager in updating the Intranet website for the Executive Office, Board of Directors, and the Senior Management Team.
• Supports and operates within e-commerce strategy maximizing the use of technology whenever possible. Is familiar with technology applicable to this position and is proficient is using existing technology. Positively contributes to e-commerce activities by identifying processes or procedures that can be streamlined and/or automated. Makes revisions and updates to the credit union's Internet and Intranet sites, as agreed.
• Other duties as assigned by the COO

Skills & Competencies   

• 5+ years’ experience, with at least 3 years executive experience
• Excellent written and oral communication skills, including the ability to draft correspondences and other communications quickly with minimum direction.
• Experience facilitating meetings
• Keen attention to detail with ability to track and manage multiple projects at one time
• Ability to act efficiently on last minute projects
• Proficiency with Microsoft Excel, Word and Power Point, Gantt Charts.
• Demonstrated ability to coordinate and facilitate the completion of large administrative projects in a timely manner, including meeting strict deadlines
• Ability to multitask while maintaining focus on deliverables
• Familiarity working with organizational budgets
• Proactive and service-oriented but easy going personality
• Self-starter with demonstrated ability to work both independently and within a team
• Ease in getting along with team members at all levels
• Consistency and a high degree of quality in work
• Excellent execution – a perfectionist
• Curiosity and a constant interest in learning
• Excellent judgment, discretion, and diplomacy
• A high level of energy and enthusiasm

Qualifications & Experience   

• Bachelor’s degree in any reputable University.
• Relevant work experience