Career Opportunities at Maersk Agency

Key Responsibilities
• To define, communicate and execute the DAMCO ocean freight strategy in the Area/Countries in support of Global and Regional objectives.
• Focus on product development in sync with commercial strategies and ensure effective implementation of new business whilst sustaining the baselines.
• Accountable for developing & establishing relationships with vendors, carrier associates, port authorities at the Area level to support DAMCO’s commercial & operational requirements.

MAIN RESPONSIBILITIES
• Drive improvements in margin management practices to support countries in achieving targets whilst managing trade lane economies.
• Responsible for Ocean Volume growth & CM1 (profitability) as defined in the regional Strategy.
• Responsible for complying Global / Regional carrier MQC & allocations within the Area(s).
• Effectively manage procurement behavior and ensure balance of core carrier portfolio.
• Drive & support business development with close coordination with all commercial channels.
• Develop tender specific strategies in support of commercial efforts. Execute supporting activities incArluding procurement and special items as needed.
• Ensure that appropriate ocean commercial and financial KPI’s are employed across the business to provide timely and effective reporting to support day-to-day management of the business.
• Take an active role pricing/procurement strategy and guidelines for mid & long terms opportunities.
• Drive projects in support of improving margin and efficiency of the Product across the Area(s).
• Support countries/branches in specific ocean product needs including commercial discussions as & when required.
• Provide leadership and management to the ocean procurement teams (LCMs), driving strategy execution and product management whilst ensuring high employee morale and motivation.
• Drive continuous cost optimization & re-procurement exercise to improve the yield.
• Focus efforts on tasks that will ultimately result in improvements to performance in the key priority areas of: Profitability, Growth and Operational Excellence
• Ensure all global and regional ocean policies, procedures & guidelines are effectively implemented and adhered to in daily operations.
• Support relevant reporting requirements time to time.
• Keep an “Eye” on the market and provide effective intelligence to the larger organization.
• Ownership on local FAK & NAC deals, other than those covered by Regional / Global level, and maintaining them central repository.

Who we are looking for
• At least 10-12 years of industry experience (NVOCC, Freight forwarding, Ocean forwarding)
• Minimum 5-7 years of functional management experience.
• Ability to work and thrive in a flexible matrix organisation with focus on networking and collaboration.
• Strong interpersonal and communication skills
• Team player with proven ability to work under pressure
• Effective change agent with the ability to adjust change approach based on circumstances.
• Passion for service delivery and cost effectiveness – and for identifying how to constantly improve.
• Prior understanding and experience in the Africa environment is preferable.
• Ability to balance product priorities with commercial imperatives.
• Adaptability to changes in the work environment – managing competing demands and has ability to deal with frequent change, delays and unexpected events.
• Strong drive, initiative and engagement – ability to work self-directed and well organised.
• Ability to take a Global view.
• Excellent English communication skills, verba

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Key Responsibilities
Purpose/Summary:

• Ensure service delivery in line with customer expectations for import/Export customers
• Manage relationship with current & new customers
• Manage relationship with current customs and other government agencies.
• Coordinate handling of files between Customer service and Operation units.

Primary Responsibilities:

• Ensure Damco delivers the product sold to customers.
• Manage job costing for operation as per approved template.
• Coordinate handling of file between departments and ensure file is handled in a timely manner.
• Send daily status update on current files.
• Manage written correspondence between OPS department and Customer service.
• Keep Customers updated on cargo status before and after arrival of vessel.
• Confirm and verify declarations then advise clients of expected duty amount and HS code(s) used.
• Supervise clerks who raise Invoice for shipping/terminal and other charges which must be prepaid.
• Receive duty receipt from clients and handover to responsible operations clerk.
• Follow up on entries with operations clerks and advice customer on status.
• Advice customers on queries encountered during verification/examination and discuss/agree on a workable solution.
• Proffer ideas and solutions to all queries from government agencies.
• Escalate all major issues that cannot be resolved by self to customer service manager.
• Ensure files are concluded timely and cross-checked for all necessary documents with attachments and ensure handover to documentation team for invoicing.
• Follow up with trucking team for delivery of containers for revalidation etc.
• Update fields in TrakIT that are assigned to function in a timely and correct manner.
• Ensure CS Manager is in the know of all major communication with customer service teams.
• Coordinate performance review meetings with clients on monthly basis

Secondary Responsibilities:

• Maintain and enhance close working relationships with all other internal customers and government authorities.
• Ensure operational excellence and coordination
• Ensure pro-active communication internally and externally.
• Ensure all issues affecting Damco are addressed within Organization as deemed required.
• Ensure Data Quality of TrakIT updates.
• Proactively suggest best possible ways of working and resolve issues/queries.
• Avoid major risks to the company   

Who we are looking for
Position Qualifications:

• A degree in business management, social sciences or equivalent is desirable.
• Proficient in English as well as relevant local languages (verbal and written).
• Minimum 3 years of experience in logistics industry and customer service operations department for a fast-paced service company.
• Good knowledge in customs documentation and requirements.
• Excellent communicator, persuasive and enjoy solving problems.
• Ability to work in a team.

Technical Skills:

• Basic proficiency in MS office