Jobs in a Multinational Textile Company via eRecruiter Nigeria

Job Profile

Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.

Key Responsibilities

Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey
Brand-consumer relationships activities
Consumer centric service approach
Living the brand
Maintain and encouraging positive attitudes towards the Consumers, the Brand and the Merchandise
Ensure highest level of service to customers
Interact with customers to ensure they have a pleasant experience
Accommodating consumer requests and assisting on all service levels by telephone or in person

• Consumer satisfaction by offering second to none fabric, and style advice, how to use print on pattern for our tailoring service & ready to wear collection.
• Diligent size & fit measuring of consumers for our tailoring service.

• Manage the complete tailoring process from front end (customer measurements appointments etc) till back end(tailor appointments and deadlines)

Handling product complaints
Ensure that all customers are welcomed and that they receive the best possible service
Being an example to the sales staff and providing a proper level of service to customers and potential customers
Facilitate sales to customers in compliance with all company policies and condition
Ensure customer service levels are maintained at all times
Handling consumer complaints
Encourage and motivate the staff to offer visitors assistance in various ways
Finding appropriate products in the store
Answering any questions they may have (availability, suitability, price, composition etc.)

• Giving styling advice, measuring and executing Tailoring as a Service project
• Being familiar with iPad (social media), local boutiques/POI/Stylist/Tailors and special fashion events

Being polite, flexible and have the ability to listen and evaluate
Have a strong command of the English and French language to understand customers’ needs
Be socially perceptive to understand customers desires and how they may react to different situations
Lead in store project management of testing products/service concepts, surveys, polls, etc.

Key Requirements

Bachelor's Degree in any discipline

• Some experience in Branded Retail Store or fashion department within a large store
• Technical background in Pattern-making cutting and sewing
• Excellent English both written and spoken is a must

Excellent French spoken is a plus

Key Performance Indicators

• Customer Satisfaction
  Brand storytelling
  In-time delivery tailoring product to tailors
  Informed, trained and motivated shop floor staff
  Consumer loyalty database increase
  Percentage complaints fulfilled to consumer satisfaction
  Employee satisfaction
  Number of same consumer visits
  OTIF shop floor project management