Career Opportunity at Intels Nigeria Limited

We are looking for an experienced Business Process Engineer who will monitor and Interpret process performance analyses, document findings and take initiative and propose solutions for improvements. Implement world class standardized measurements, tools and procedure. Assist with assessment and evaluation of existing processes and recommend sustainable improvements to deliver business solutions that will create efficiencies in order to reduce risk, time, and cost and improve customer service 

The role responsibiliites are to provide optimal cost effective solutions, this enhances the customer value proposition. Defining and producing process measurements through process optimization. Effective management of the budget. Effective management of direct reports and/or the ability to function in a matrix operating model Compliance to performance management system.

• Process Mapping/Workflow and Process Scoping (getting rid of existing processes and procedures and inventing new ways of doing things)

• Process Modelling and re-design of workflow between departments/sections of the company

• Review Business process Rules and Standard Operating Procedures with the aim of redesigning of workflow (Integration and adopt synergies, where possible)

• Process simulation and testing ( to meet the demands for quality service, flexibility and low costs, processes must be simple)

• Business Process Execution ( link parallel activities in the workflow instead of just integrating their results)

• Prepare process design and experience to support proposals and projects for the organization

• Focus is to reduce human error, miscommunication and focus our staff on the requirements of their roles with maintaining and optimizing the organization’s various operations. 

• Organize around outcomes, not tasks

• Identify all the processes in an organization and prioritize them in order of re-design urgency.

• Integrate information processing work into the real work that produces Report Management information.

• Put the decision point where the work is performed and build control into the processes (risk and compliance)

• Must have extensive experience in Project Management and Programme Management  (managing local and global complex projects, simultaneously)

• The applicant must be driven by Client Service and outstanding Customer Care as he/she will be exposed to our clients and other internal/external stakeholders.

We are looking for an experienced Project Consultant/Manager who will focus on transformation and delivery, to manage the

successful end-to-end delivery, coordination and implementation of a portfolio of projects to achieve benefits that are strategically important. Assist with assessment and evaluation of existing processes and recommend sustainable improvements to deliver business solutions that will create efficiencies in order to reduce risk, time, and cost and improve customer service. 

Project Definition and Planning Activities

• Define scope and plan the project and agree structure and deliverables according to the Project Methodology.

• Prepare and agree detailed project/sub project responsibilities with the Project Sponsor and or Project Owner.

• Ensure all such investment is well funded and that the senior management are aware of their responsibilities in achieving the successful delivery of the associated projects

• Agree resource requirements for the Project with the Project Sponsor and or Project owner and secure them from available project resources or by outsourcing contractors.

• Prepare a quality plan for each project that outlines the overall approach to quality, identify the standards to be employed and/or developed in the preparation of all projects and or service plans for the process of quality assurance, review and control.

• Ensure that the project concepts developed are in alignment with the Business and Process enterprise architecture.

• Calculate the project benefits

• Complete all project/programme plans in a way that ensures compliance with ISO standards, policies, procedures, methodologies, standards, templates, etc.

• Establish and maintain the correct structures to control and monitor the initiation, progress and delivery of the project or comply with the correct structures set up by the Programme Manager to control and monitor the initiation, progress and delivery of the project.

• Actively participate in all phases and activities of the project and provide specialist guidance to the project team, particularly in project definition, requirements analysis, business and technical design and change control activities. 

Project Management Activities

• Manage all elements of project execution namely timelines, actions, status reporting, status meetings, deliverables, risks and issues, expenditures, forecast of costs, cash flow, timescales and resource requirements etc. as detailed in the project methodology and training.

• Manage the activities of the project-team members, as well as line role-players and subject-matter experts assigned to the project

• Co-ordinate the work of the project team by allocating tasks, monitoring progress, ensuring awareness of responsibilities and securing commitment to successful project delivery.

• Comply with the appropriate structures established and maintained by the Programme Manager, to ensure the delivery of projects.

• Write presentations and reports for various stakeholders to keep them informed of progress and status of the project i.e., Executive Leadership, Management Meetings, Monthly Status reporting and present them to the relative audience as may be required.

• Manage relationships with line role players, business sponsors and –owners.

• Manage and run the routine project meetings i.e., team, vendor, testers, to ensure agendas are adhered to, actions agreed, owners assigned and thereafter recorded in project plans, reports and minutes.

• Identify and manage all programme/project issues and risks including their mitigating actions, owners, appropriate escalation and contingency management.

• Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.

• Monitor and control the use of resources and funds against the original budget or, where appropriate the latest allocation. Gain agreement Project Sponsor and or Programme Manager for all changes to the project as necessary.

• Within the context of a Programme, confirm any plans for the external procurement of any resource/s and services with the Programme Manager in order to gain approval for the use thereof.

• Manage the process of procuring the external supply of resource and services, and lead the negotiation of major contracts with external suppliers.
• Establish an agreed audit plan to monitor progress on a regular basis and to audit quality, as and when appropriate, throughout the life of the contract.
•  Ensure that all tasks that are carried out comply with departmental procedures, mandatory quality standards and agreed architectural framework

Staff Management Activities

• Agree resource plans with the Programme Manager (programme) or Sponsor and manage the recruitment of staff, contractors and external consultants, as appropriate

• Ensure that staff, where appropriate, are adequately trained and prepared for implementation of the solution, and that the operational handover is well planned and managed, without any adverse effect on existing systems and processes, and that all SLA commitments are fully achievable.

• Review and quality-assure the project team deliverables (business analysis & design)

• Guide, mentor and lead the business analysis and design activities, and provide conceptual thought leadership to develop the project team and ensure success of project delivery. Improve the project team member’s business analysis and design skills through ongoing mentoring and coaching.

• Act as a task manager for Implementation Managers and Consultants, where needed based on the project plan for rollout and implementation.