Current Job Vacancies at MainOne

Job Title:    Solutions Architect
Department:    Technical Solutions
Location:    Lagos, Nigeria

Responsibilities   
As Solutions Architect, he will join the technical sales team to develop and articulate solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization
Specifically, the IP System Administrator’s responsibilities shall include:

•     Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
•     Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
•     The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
•     Develop and propose solutions.
•     The Solutions Architect will prepare the technical solutions architectural and implementation design documents.
•     The Solutions Architect will work closely with the Project Manager to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
•     Assess solutions for their commercial merits and provide appropriate recommendations.
•     The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
•     The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.

Communication & Work Relationships   
    The Solutions Architect report directly to the Technical Sales Supervisor. The Solutions Architect work closely with members of the Sales, Project Management, Service delivery and members of other teams as required from time to time
     The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to: Sales Manager

•     Project Manager
•     Sales Manager
•     Service Delivery
•     Legal
•     CTO
•     Marketing
•     Product Development
•     Team members
•      Customers

Qualifications:   

•     Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
•      Cisco CCDP/CCNP/CCDE
•      2-5 years industry experience

Competencies:   

•     Experience with Cisco equipment essential.
•     Basic knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN, QoS, firewalls, routers, switches, DNS, Metro Ethernet, EoSDH.
•     Experience in designing and deploying standardized Voip technologies; SIP and H.323
•     Knowledge of Radio/Microwave and terrestrial transmission systems.
•     Experience in telecom architecture.
•     Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
•     Creative and innovative approach.
•     Sound commercial business understanding and risk aware.
•     Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
•     Knowledge of solution design with focus on IP/MPLS/IPLC/VOIP/Metro Ethernet/Cloud technologies.
•     Background in Telecom and/or satellite industry.

Demands on the Job:   

•     Problem solving
•     Prioritising workload of self and others
•     Written and verbal communications
•     Contract negotiation and influencing skills.
•     Relationship Management and Analytical SkillsTeam player / Ability to work independently / Ability to work without supervision
•     Proactive with a positive 'can do' approach.

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Job Title:    NOC Support Engineer
Department:    Technical
Reporting Line:    NOC Supervisor
Location:    Lagos, Nigeria

Responsibilities   
The NOC Support Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.

Specifically, the NOC Support Engineer’ responsibiliies include:

•     Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
•     Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
•     Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
•     Maintain and ensure full compliance with all Main One’s NOC processes and procedures
•     Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
•     Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
•     Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
•     Ensure all customer SLAs are met.

Qualifications, Skills  & Competencies:   

•     Bachelor's degree in Computer Science or other relevant technical field
•     Minimum of 3-5 yrs work experience in similar role.
•     Very good understanding of Main One’s products and processes.
•     Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
•     Capable of multi-tasking, good time management and prioritisation of workload.
•     Strong analytical skills and able to collate and interpret data from various sources.
•     Ability to assess and prioritise faults and respond or escalate accordingly.
•     Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
•     Actively seeks ways of improving existing systems and processes.
•     Eager and quick to learn
•     ‘Can do’ attitude.
•     Actively encourage strong working relationships with other teams.
•     Good technical documentation skills

Contacts:  You will be required to liaise and interface with other groups/departments and contractors
Demand on the job   

•     Ability and willingness to work round the clock when required, and meet tight deadlines
•     Ability to travel within and out of the country at short notice
•     Ability to work well within a busy team and handle a wide range of issues.
•     Ability to use initiative and tackle a broad range of problems, while still following procedures and processes.
•     Good research skills
•     Good Communication Skills 

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Job Title:    Project Officer
Department:    Technical
Reporting Line:    Manager, Technical Sales
Location:    Lagos, Nigeria

Responsibilities   
The project officer reports directly to the Manager, Technical Sales. She/he must have an understanding of project management methodologies, exposure to PMP or PRINCE2 is an advantage, wireless and terrestrial network experience will be an added advantage. The position is accountable, on-time and on-budget for service delivery.

Specifically, the Project Officer’s responsibiliies include:

•     Ensures the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
•     Defines clearly project objective.
•     Creates and defends project budgets.
•     Coordinate the installation of network equipment at customer premises or at core network nodes.
•     Prepares and manages project plans and implementation schedules using MS Project and other suitable software.
•     Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
•     Responsible for the implementation of current product portfolio and new products.
•     Manage planning and operations teams and external contractors during project execution.
•     Co-ordinates the production of all reports and produce project summary reports.
•     Hold regular meetings with all stakeholders on project status.
•     Produces Project reports for customer and internal consumption.
•     Controls the project implementation process
•     Develop and support effective communication mechanisms between the project teams and the rest of the organization.
•     Develops and maintains the project library, filing, recording and reporting systems.
•     Assists in invoicing according to milestone.
•     Assists with the preparation of bid documents.
•     Assists with equipment ordering and payment of vendor/ contractor invoices.
•     Escalates project issues timely.
•     Project Management Training for the organizations project team members – specifically around in house processes.
•     Assists with contract negotiations with external suppliers.
•     Perform regular quality inspections.

Qualifications, Skills  & Competencies:   

•     A first degree in Social Sciences or BEng, BSc, BTec, Required.
•     3-5 years post National Service work experience (NYSC is mandatory)
•     Must have experience in managing telecom projects.
•     At least Three (3) years’ experience in a project management role.
•     PMP or Prince2 project management methodology preferred.
•     Proficient use of Microsoft Office suite
•     Outstanding Process and Systems Documentation
•     Must have good knowledge of handling Telecommunication or Engineering projects
•     Proficiency in the use of relevant computer applications for financial reporting and project management.
•     Highly Organised
•     Conflict Resolution
•     Highly Organised
•     Team Oriented and Leadership
•     High Tolerance for Stress
•     Problem Management (analysis and resolution)
•     Customer Service Orientation
•     High level of Integrity
•     Demonstrates independent ownership and management of tasks.
•     Strong level of professionalism in dealing with highly confidential information

Demand on the job   

•     Problem solving
•     Presentation skills
•     Prioritising workload of self and others
•     Written and verbal communications
•     Negotiation and influencing skills.
•     Time Management Skills
•     Relationship Management and Analytical Skills