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  • Posted: Feb 27, 2015
    Deadline: Not specified
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    Adexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain. We know how important people are to business. We also think that "People are the future of Africa" We understand what...
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    Retail Sales Operations Manager

    Job description

    • Develop an in-depth knowledge of Nike’s core products via successful completion of required sales training program, and utilize this knowledge to successfully lead Sales
    • Manage a successful sales team (store managers and sale assistants) and ensure that the team consistently meets or exceeds daily sales performance metrics.
    • Ensure and maintain a consistent high level of customer service in the stores;
    • Work with HR department to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales support staff.
    • Work with Sales Representatives (SMs and SAs) to motivate and drive performance of the Sales Team.
    • Consistently ensure that business is conducted with integrity at all times and that behavior aligns with companys’ values.
    • Serve as the main point of contact for Sales Team and address calls for most general business issues.
    • Work closely with Retail Manager and BM to drive strategy through discussions with Sales Team.
    • Analyze performance metrics data and leverage on it to effectively coach and develop the Sales team.
    • Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals.
    • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
    • Act as a liaison/partner between the Sales Team and internal departments.
    • Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals.
    • Work closely with Retail Manager and the Brand Manager to address brand issues or concerns and to ensure the timeliness of brand performance review.
    • Approve expenses and manage profitability reporting as it relates to field metrics.
    • Provide support to divisional leadership (i.e. reporting for BM), as necessary.
    • Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency.
    • Work effectively with internal support departments (BM, Marketing, Professional Services, and Product Planning and Development) to develop effective sales strategies that promote sales to new and existing customers.
    • Work closely with BM (Marketing) to create, implement, and track successful marketing campaigns that maximize Nike’s visibility with clients.
    • Continuously research and remain knowledgeable of fashion trends and competition.
    • Attend sports events and professional association meetings and promote Nike’s product solutions and brand to increase leads and drive sales.
    • Complete sales forecasts and sales activity reports and presentations in a timely manner.

    Requirements

    • B.A., Business or other related field or equivalent work experience
    • Minimum of 5 years Fashion Retail and sportswear sales experience
    • Experience managing Sales teams with demonstrated new sales track record & quota attainment
    • Demonstrated leadership, communication and problem solving skills
    • Understanding of revenue technology helpful
    • Ability to effectively utilize analytical tools to monitor performance and effectiveness of
    • lead generation
    • Demonstrated effectiveness in new business development strategies and lead qualification
    • Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.
    • Ability to work effectively in an office-based environment
    • Ability to travel as required meeting team and department goals (25%)

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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