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Arik Air is a wholly-owned Nigerian airline with a commitment to the people of Nigeria to deliver new standards in aviation. We were founded in 2002 as the vision of Sir Arumemi-Ikhide, a leading and well-respected Nigerian businessman who understood that if business was to succeed, there needed to be efficiency and quality of service. He had spent many y...
Job summary
Working relationship
Frequent liaison with the MD to review revenue achievement, team performance and status of set plans and projects.
Where necessary the Team Lead Sales and Operations will need an active ongoing relationship with ground agents and suppliers to maintain sales volumes.
The Team Lead Sales and Operations will need to liaise with other departments within Arik Airto resolve daily issues; queries and other customer care issues that are highlighted by Arik Explorer customers.
JOB PURPOSE
MINIMUM QUALIFICATIONS / EDUCATION / EXPERIENCE / TRAINING / KNOWLEDGE
A University degree in a business related field. A postgraduate degree would be an advantage
Experience:
A minimum of 4 years experience in a variety of sales management roles within airlines, travel agencies, Tour Operator or travel technology companies to enable thorough understanding of a Tour Operating function.
Experience of people management within such organizations is vital.
Training:
Experience in the use of Airline GDS systems (Mercator preferred) with Tour Operating procedures.
Selling skills along with people management abilities.
Knowledge:
A thorough knowledge of end to end booking procedures is essential.
Geographical and specific resort knowledge is very important so that the Team Lead Sales and Operations is a point of reference for the Call Centre staff.
Knowledge of Microsoft Word, Excel and PowerPoint packages.
Good general understanding of the Travel Industry.
Knowledge of making informed and effective presentations to various groups.
JOB ACCOUNTABILITIES AND CURRENT OBJECTIVES
Required skills & qualifications
Email CV to vacancies@arikair.com
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