Graduate & Experienced Job Vacancies At Ikeja Electricity Distribution Company (IKEDC)

Role Purpose;

A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts. 

Role Accountabilities;

• Respond to billing inquiries and handle customers’ high bill complaints
• Provide information about company programs, products and services
• Report electric emergencies and outages
• Provide data to customers requesting new services and/or construction
• Seek resolution of customer complaints
• Respond to utility commission and agency inquiries
• Updating customer account.

Experience and Qualification;
Qualification, Experience and Essential Knowledge;

Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent

Skills;

• Excellent oral/written communication and interpersonal skills
• Professional and courteous demeanor
• Ability to multi-task in a fast-paced, high-volume environment
• Excellent problem-resolution skills
• Strong systems skills
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information
• Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
• Ability to accept and incorporate constructive feedback to improve performance
• Flexibility in responding to change or business needs
• Willingness to help peers
• Excellent attendance and punctuality
• Good team player
• Self-starter
• Male candidate is most preferred
• Candidate must be fluent in Igbo or Hausa language

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Role Statement:
The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include

    DSO’S (Distribution Substation Operators)
    Electrical Fitters (Electrical Maintenance & Fitters)
    Cable Jointers

The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative.

Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria

Knowledge/Skills
    Basic Knowledge of Microsoft Office Suites
    Report writing.
    Basic Knowledge of Occupational Health, Safety and Environment Management at the work place
    Basic Knowledge of Electrical Control Panels
    Ability to read and understand Electrical drawings and designs
    Basic Technical Knowledge of Equipment Operation, Control & Maintenance

Minimum Qualification / Experience:
    OND (Electrical) or its equivalent
    0 - 2 Years of Experience
    Maximum age is 27

Personality Traits:
    Must be hardworking
    Must be safety conscious
    Must be a team player
    Must be reliable, organized and detail-oriented
    Must be ambitious with a ‘can-do’ attitude
    Ability to work with little or no supervision
    Result Oriented
    Ability to respond to emergencies

Working Relationship
    Technical Crew
    Human Resources
    All staff – Ikeja Electricity Distribution Company

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Knowledge/Skills:
    Basic usage of Microsoft Office Suites
    Report writing.
    Knowledge of safety rules & procedures
    General knowledge

Minimum Qualification / Experience:
    Minimum of 5 Credits in WAEC/GCE/NABTEB or its equivalent including Maths and English
    0-2 Years Experience
    Maximum age is 27

Personality Traits:
    Must be hardworking
    Must be safety conscious
    Must be a team player
    Must be reliable, organized and detail-oriented
    Must be result oriented
    Ability to respond to emergencies

Working Relationship
    Technical Crew
    Human Resources
    All staff – Ikeja Electricity Distribution Company

go to method of application »

Overview of Role:
The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC.

Accountabilities

Infrastructure Support 70%
    Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
    Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc.
    Keeping hardware inventories, application profiles, procedure manuals up to date and current
    Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
    Work with end-users to develop an understanding of the needs and uses.
    Organize end user training on effective and appropriate use of the company’s desktop resources
    Collaborate with other team members to resolve complex issues.
    Provide support for Vending PCs and other POS terminals.
    Work with external vendors to resolve hardware and software issues
    Troubleshoot hardware, software and LAN issues
    Troubleshoot and configure Client wireless devices
    Respond to incident requests relating end user computing

Personal and Team Development 20%
    Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
    Pro-active in maintaining and increasing the teams and your own technical knowledge
    Identify training needs or requirements for yourself,individually and for the team

Documentation 10%
    Ensure incidents and problems are up-to-date
    Ensure all technical and non-technical documentation is up-to-date
    Contribute to management reports
 
Knowledge & Key Skills

Personal Qualities
    Strong customer service and support focus with a desire to deliver a high quality service
    Self-motivated and highly professional with ability to take owner ship and responsibility
    Ability to multi-task,work under pressure and to tight deadlines
    A desire to learn and improve skills and knowledge
    Fastlearner, energetic and enthusiastic
    Adaptable and flexible to business demands
    Positive‘can-do’attitude
    Team player

Functional Skills and Experiences
    2+years’experience in supporting Windows Desktop Environment
    Extensive problem solving and debugging skills
    Experience in providing services to agreed SLA’s and OLA’s
    Experienced in Problem and Incident Management
    Experience with working in an ITIL environment
    Excellent interpersonal and communication skills
    Flexible in working out side of core business hours at short-notice
 
Technical Skills and Experiences
    Experience with supporting multi-tier infrastructures
    Experience in supporting Windows 7 and Microsoft Office 2010/2013 in a Microsoft Windows Server 2008 Network Infrastructure environment
    Experience in diagnosing and resolving network connectivity issues using TCP/IP tools – PING, NSLOOKUP, NETSTAT etc.

Desirable
    Experiencein Managing Windows 7 and Microsoft Office 2010/2013
    Experience in the use of automated desktop deployment and software distribution tools
    Technical degree/qualification in Desktop Management and Support

Critical Success Factors
    Ability to establish and maintain effective relationships with team and department members and system users
    Incidents and problems are resolved within SLA
    Delivering projects within agreed timeframes
    Compliance with departmental procedures and policies

Contact Purpose
Desktop Support Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload

IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress

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Overview of Role:
To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions

Accountabilities

Infrastructure Support 70%
    Provide Tier 3 application support on complex internally and externally developed applications
    Administer and maintain all production and internal environments
    Application monitoring,performance tuning and testing
    Maintain system stability and high availability
    Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
    Manage problems from identification through to deployment
    Applying database and operating system upgrades and updates
    Deploy application releases and configuration changes
    Develop implementation, backup and roll-back plans
    Act as a technical resource for internal and external projects
    Adhere to appropriate departmental and company procedures and policies(i.e. change control, security and auditing, release, configuration, problem and incident management)
    Maintain good working relationships with internal departments as well as third-party vendors and hosting providers

Personal and Team Development 20%
    Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
    Pro-active in maintaining and increasing the teams and your own technical knowledge
    Identify training needs or requirements for yourself individually and for the team

Documentation 10%
    Ensure incidents and problems are up-to-date
    Ensure release and configuration request are up-to-date with appropriate and backup plans
    Ensure all technical and non-technical documentation are up-to-date

Knowledge & Key Skills

Personal Qualities
    Strong customer service and support focus with a desire to deliver a high quality service
    Self-motivated and highly professional with ability to take owner ship and responsibility
    Ability to multi-task,work under pressure and to tight deadlines
    A desire to learn and improve skills and knowledge
    Fastlearner, energetic and enthusiastic
    Adaptable and flexible to business demands
    Positive‘can-do’attitude
    Team player

Functional Skills and Experiences
    3+years’experience in an hands-on application support lead/manager role
    Extensive problem solving and debugging skills
    Ability to independently apply production upgrades and support the products and technologies
    Experience in providing services to agreed SLA’s and OLA’s
    Excellent organizational, interpersonal and communication skills
    Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences
    3+ years’ experience in administering Linux and Windows 2008 Server environments
    Experience with supporting multi-tier infrastructures
    3+ years’ experience in supporting and administering Microsoft SQL Server RDBMS
    Experience in supporting Microsoft Windows Server 2008 Application and Web Servers
 
Desirable
    Oracle Database Administration
    Scripting(Perl, VBScript)
    Technical degree/qualification
    ITIL Problem Management Certification

Critical Success Factors
    Achieving high levels of user satisfaction
    Demonstration of ownership of problems
    Measured contribution towards the reduction of aged problems
    Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
    System availability meets agreed SLA
    Incidents and problems are resolved within OLA and SLA
    Delivering projects within agreed time frames
    Compliance with departmental procedures and policies

Contact Purpose

Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress

go to method of application »

Overview of Role:
To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.

Accountabilities

Infrastructure Support 70%
    Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
    Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
    Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
    Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
    Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
    Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
    Develop cost estimates and make recommendations for systems development and upgrades to existing systems.

Personal and Team Development 20%
    Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
    Pro-active in maintaining and increasing the teams and your own technical knowledge

Documentation 10%
    Ensure incidents and problems are up-to-date
    Ensure all technical and non-technical documentation is up-to-date
    Contribute to management reports

Knowledge & Key Skills

Essential

Personal Qualities
    Strong customer service and support focus with a desire to deliver a high quality service
    Self-motivated and highly professional with ability to take owner ship and responsibility
    Ability to multi-task,work under pressure and to tight deadlines
    A desire to learn and improve skills and knowledge
    Fastlearner, energetic and enthusiastic
    Adaptable and flexible to business demands
    Positive‘can-do’attitude
    Team player

Functional Skills and Experiences
    3+years’experience in an hands-on Server and Network Administration role
    Extensive problem solving and debugging skills
    Experience in providing services to agreed SLA’s and OLA’s
    Experienced in Problem and Incident Management
    Experience with working in an ITIL environment
    Excellent interpersonal and communication skills
    Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences
    Experience with supporting multi-tier infrastructures
    Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
    Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
    Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure

Desirable
    Oracle Database Administration
    MSSQL Server(2008/2012) Administration
    Scripting(Perl,MS-DOS)Java programming
    Experience in administering Linux and Windows environments
    Technical degree/qualification

Critical Success Factors
    Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
    Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
    Ability to establish and maintain effective relationships with team and department members and system users
    System availability meets agreed SLA
    Incidents and problems are resolved within OLA and SLA
    Delivering projects within agreed time frames
    Compliance with departmental procedures and policies
 
Contact Purpose

Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress