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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
The successful candidate would be responsible for ensuring that call center agents provide the kind of service that builds high levels of customer satisfaction. By coaching and training both new recruits and experienced agents, the manager would help call centers meet their most important goals: improving productivity, reducing operating expenses, retaining customers, generating incremental revenue, and providing an outstanding customer experience.
The training manager would also be responsible for training call center agents on telecom products.
Qualified candidates should have a minimum of 2 years experience as a training manager in the telecommunications industry.
Interested candidates should forward CVs (in PDF or Word Format only) to efe.opia@ascentech.com.ng
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