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In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
Job Description
Person will be charged with training of the call centre staff in Bangalore. The responsibility will include accent and culture related training. Staff will periodically seat out of Bangalore for periods for up to 6 months
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Job Description
Agree scope of projects with the Business.
Key Roles & Responsibilities
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Oversees the planning,implementation and tracking of all projects.
- Set up regular calls with various stakeholders involved in the implemenation of projects.
Ensures all projects are completed on time and withing budget, meeting the initial project's objective.
- Keep track track of all deliverables and provide timely progress report
- Review project schedule with CTM and other stakeholders that will be affected by the project activities, revise schedules as required
- Responsible to drive and lead the delivery of all projects in the country working closely with GTO Engineers and Builders to ensure Strategic solutions meet local regulatory requirements , business needs and strategies
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant course
•Good level of understanding of technology Infrastructure Services including: Data center; infrastructure hardware and software; IT security; disaster recovery; telecommunications and networking; and desktop.
•Strong knowledge of Banks end to end systems
•Knowledge on Data Centre operations and facility management
•Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
•Knowledge of Application Services including: Application development; configuration management and integration services.
•Knowledge of Shared Services including: Enterprise release management; technology business management; and IT compliance and risk management
•Strong troubleshooting and problem assessment skills
•Results driven with strategic qualities and a strong will to achieve business objectives
•High degree of responsibility and integrity
•Ability to work within a multi function, multi culture, multi discipline team environment with strong influencing and stakeholder management skills
•Strong interpersonal skills and ability to engage, mentor and motivate performance in others
•Process Driven
•Strong knowledge of Bank products
•Ability to work effectively as part of a team
•Very good communications skills
•Tertiary education
•Vendor management
•Resource and Workload Management
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