Job Vacancies at Kuda Bank

Job Overview

The role involves overseeing the strategic use of process mining tools for end-to-end business process optimization. Collaborate with cross-functional teams to identify and act on process inefficiencies and opportunities within the Customer Experience domain. Apply strong analytical skills to translate insights into actionable recommendations, aligning data-driven optimizations with business objectives.

Responsibilities

Process Mining:

• Analyze event logs from CX Support tools as well as other business tools to uncover existing workflow intricacies. Identify and understand process variations and deviations.

Process Mapping and Modeling:

• Craft visual process models, capturing essential data. Document each step, input, and output with precision.

Performance Metrics:

• Calculate key process performance indicators (KPIs) like cycle time and throughput. Pinpoint bottlenecks and areas for improvement.

Root Cause Analysis:

• Investigate process inefficiencies thoroughly. Identify and analyze the reasons behind any deviations from the standard.

Process Optimization:

• Propose enhancements to streamline processes. Conduct simulations to evaluate the potential impact of changes.

Collaboration:

• Work closely with stakeholders to implement improvements. Ensure that every optimization aligns seamlessly with overarching business goals.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business Analytics, or a related field  (CBAP, MBA PMP an added advantage)
• Proven experience in utilizing process mining tools (e.g., Celonis, Disco, ProM) in a professional setting.
• Background in data analysis, business process optimization, or similar roles.
• Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
• Proficiency with BPMN 2.0
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficient in SQL for data extraction, manipulation, and analysis
• Ability to interpret complex data and extract meaningful insights.
• Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
• Experience in preparing and delivering clear and concise presentations.
• Demonstrated ability to work collaboratively in cross-functional teams.
• Comfortable engaging with stakeholders at various levels of the organization.
• Ability to adapt to changing priorities and navigate ambiguity.
• Eagerness to stay updated on emerging trends and advancements in process mining.
• Proactive mindset with a focus on identifying and solving business problems through process optimization.

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About the role

We are looking for a Senior Product Manager to lead the development and growth of Nerve, Kuda's in-house Core Banking Application.

The ideal candidate should be self-motivated, detail-oriented, and passionate about building products that solve real consumer needs.

As the Senior Technical Product Manager for Nerve, you will be responsible for leading the development of Kuda's core banking platform in Nigeria, including technical upgrades, enhancements, and updates. You will collaborate with engineers, designers, data analysts, and other stakeholders to deliver high-quality solutions to Kuda's customers.

Responsibilities

• Drive prioritization of features, balancing the requirements of stakeholders and providing trade-off recommendations when needed.
• Engage and coordinate with stakeholders across the organization (Compliance, Risk, Operations, etc.) to ensure all relevant technical requirements are captured and considered as part of the development cycle.
• Lead discovery process of technical features/solutions.
• Oversee end-to-end delivery of technical solutions, manage dependencies, raise risks and issues in a timely manner, and communicate development schedules to business stakeholders.
• Manage the backlog – plan and groom user stories with scrum teams, ensuring to follow proper definitions (Ready, Done, etc.) and detailed acceptance criteria.
• Support testing and deployment of technical solutions through the different stages.
• Create technical product-related documentation with the technical documentation team.
• Develop and maintain appropriate tracking and reporting of product performance post-launch to evaluate future enhancements and investments.
• Consult business stakeholders to identify and drive opportunities with partners / vendors / customers.
• Be the Functional and Technical SME on the Nerve system.
• Drive the requirements for Nerve upgrades, migrations, enhancements and updates, working in partnership with all other areas in different domains such as payments, statements, lending, engineering, etc.
• Ensure that the Never product and technical decisions are aligned with Kuda's strategic goals and regulatory requirements.

Requirements

• Bachelor's degree or higher in Computer Engineering, Information Systems, or a closely related field (or foreign equivalent).
• 5+ years of experience in technical product management and engineering.
• Experience with one or more retail banking cores and payments systems such as Finacle, Temenos, Flexcube, BankOne, Jack Henry, Finastra, etc is advantageous.
• Experience working within a FinTech as a Technical Product Manager.
• Experience working with cloud-based 3rd Party service providers.
• Experience with record-keeping systems, and personal financial management preferred.
• Proficient with agile/scrum, continuous integration, automated configuration management, test-driven development, and data center/cloud automation.